Our website

Find out about the terms and conditions of use of our website, privacy information and access some web translation tools.


Why our website needs to be accessible

To successfully meet the needs of the users of our website, we need to cater for people who:

  • Are not able to see, hear, move, or may not be able to process some types of information easily or at all.
  • Have difficulty reading or comprehending text.
  • Do not have, or are not able to use a keyboard or mouse.
  • Have a text-only screen.
  • Have a slow internet connection; a common problem in rural and regional Western Australia.
  • Access information using a small screen, such as a mobile phone or a hand-held device.
  • Do not speak or reliably understand the language in which the document is written.
  • Are in a situation where their eyes, ears, or hands are busy or interfered with (e.g. working in a loud environment).
  • Have an early version of a web browser.

Further information on the State Government’s accessibility guidelines can be found on WA.gov.au.

Request content in other formats

Please email info@transport.wa.gov.au and include the address of the page you would like and your recommended document format.

Opens in a new window WA.gov.au
Opens in a new window World Wide Web Consortium (W3C): Web Accessibility Initiative (WAI)

  Legal information

Copyright and trademarks

Western Australian Government materials; including website pages, documents and online graphics, audio and video, are protected by copyright law.

Copyright of Western Australian Government materials resides with the State of Western Australia. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes whatsoever without prior written permission of the State of Western Australia.

Currency of information

The material contained in this site includes the date of the most recent modification on the bottom of each page. The functionality and continuance of links are checked at least every six months. The content of linked websites is reviewed at least every six months.

The West Australian Government supports the development of the online community and provides this website to assist in the exchange of information within that community.


The Department makes this material and services available on the understanding that users exercise their own skill and care with respect to its use. Changes in circumstances after a document or material is placed on the Department's pages or the information is made available may impact on the accuracy of the information. Before relying on the material users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.

The material at this site may include views or recommendations of third parties, which do not necessarily reflect the views of the Department and the State of Western Australia or indicate its commitment to a particular course of action.

By accessing information at or through this site each user waives and releases the Department, the State of Western Australia, and their respective officers, employees, and agents to the full extent permitted by law from any and all claims (including claims in negligence) relating to the usage of the material made available through the website, including in regards to any omission and/or errors. In no event shall the Department, the State of Western Australia, or its respective officers, employees or agents be liable for any incident or consequential damages resulting from use of, or reliance on the material.


Where this website includes material customised for download by you, it is provided without charge. Although we have made every effort to ensure that the material provided in the download is complete, current, reliable, free from error and virus contamination, we do not warrant or make any representation about the accuracy, adequacy or completeness of the information or whether the download has been corrupted or tainted by viruses. We do, however, welcome feedback from you about downloads.


The information contained in this Website is only to be displayed in full screen format (not framed) unless permission has been obtained from the webmaster. No liability is accepted for any information or services that may appear in any other format.

Information collected

When you look at this website, our web server makes a record of your visit and logs the following information for statistical purposes:

  • The user's server address.
  • The user's top level domain name (e.g: .com, .gov, .au, .uk etc.).
  • The date and time of the visit to the site.
  • The pages accessed and documents downloaded.
  • The previous site visited.
  • The type of browser used.

Our statistics provider uses cookies to monitor your use of our website. Individual use is not analysed and information about your use is only analysed on a bulk basis for broad demographic content. These cookies can be blocked without impacting your interaction with this website.

This information about your use is only analysed on a bulk basis for broad demographic content. Individual use is not analysed.

If you use the website to complete an online application form, we will only collect the information contained in that application form if you submit the form to us. If you log out of the website or cancel the application prior to submitting the form, the information you had entered will be automatically deleted.

Our online forms and DoTDirect services use cookies to store information on your computer so that you do not have to re-enter your details when you refresh the page or make an error. Once you close your web browser the information will be removed from your computer. Some online forms and services may not be accessible if these cookies are blocked.

Limitation of liability

Subject to any responsibilities implied by law that cannot be excluded, neither the Department, the West Australian government, its officers, employees or agents, are liable to you for any loss, damage, claims, liabilities, expenses (including without limitation on legal costs and settlement costs) whatsoever arising out of or attributable to any content services or other material on this website whether in contract, tort (including negligence), statute or otherwise.

If the law implies any condition or warranty liability for breach of which cannot be excluded, liability is where applicable, at the Department's exclusive option to:

  • The supply of the goods and services again.
  • The repair of the goods.
  • The payment of the cost of having the goods or services resupplied or repaired.

Links from this website

This website includes links to other websites operated by other government bodies, non-government organisations and individuals.

These linked sites will have their own terms and conditions of use and you should familiarise yourself with these. Linked websites are provided as part of the government's commitment to online initiatives. Neither this site nor the West Australian government makes any warranty or representation about any linked sites nor can any responsibility or liability be accepted for any loss or damage which may arise as a result of accessing or using any material which may appear at a linked site.

Links to other websites are provided for your assistance but do not constitute an endorsement or sponsorship of the practices, views or information contained at any linked site. In the same manner, the absence of a link from this website to any other website should not be treated as an absence of endorsement or support for the operator or content of that website.

If you wish to request a link from this website to your website, you should contact the webmaster

Links to this website

As a general principle, the West Australian Government encourages links to its websites, however it reserves the right to bar links in the event that they are provided in a manner which is incompatible with the workings of a democratic, diverse and tolerant community or if it considers, in its absolute discretion, that any link is inappropriate.


When you use this website, you consent to the departmental use of any information provided by you such as your company name, current e-mail address and phone number for the purposes outlined below.

Your email address and other information you provide will be recorded, and used for Department purposes, and you consent to the Department communicating with you through that contact information provided. This information will only be disclosed as required or permitted by law.

We will not use or disclose information collected about you other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under any law, or a purpose otherwise authorised by you.

You can request access to the information we have collected from you if you have any concerns about the accuracy or extent of that information.

For information on how Driver and Vehicle Services uses your information please see the Driver and Vehicle privacy policy below or visit the Contact Driver and Vehicle Services page for further information.

Terms of use

The Western Australian Government is committed to the accessibility and exchange of information and the processes of public consultation and debate. The challenge for Government is to ensure that we keep pace with the changes and ensure that all people have access to the benefits being presented by the Internet. The State Government's electronic service delivery program is integrated into general government policy. The message is the Internet is for everyone. This website and any linked websites are presented to you in the context of this approach.

Your use of this Department website, including any of the content or materials on it is governed by these terms and conditions. In addition to these terms, there may also be additional terms that govern your use of or access to specific parts or sections of this website in which case those specific terms will apply to your activities at those locations in addition to these terms.

Your use of this site signifies your acknowledgement and acceptance of these terms and conditions.


We make every effort to ensure that all material on this website is free from error. However, we do not warrant the accuracy, adequacy or completeness of any material on this website.

All information is subject to change without notice.

Before relying on or acting on material in this website you should seek independent advice.

We do not guarantee that material on this site or any linked site will be free from viruses or that access to this site will be uninterrupted.

  Technical information

Javascript and other programming languages

As with many websites, javascript forms an important part in the range of tools used to develop this website. Javascript is enabled by default in all web browsers and is essential for many websites.

Our website can still be accessed if you have javascript turned off but please be aware that some facilities may be unavailable if you do not have javascript enabled in your web browser.

Tools to aid viewing web documents

Some of the publications, forms and documents on our website require specific software. To access these files, you may need to download and install new software on your computer. The following software should be offered free-of-charge.

The Transport website supports a number of commonly used web browsers. If you would like to upgrade your web browser to the latest version, or change to another web browser, please use the following links.

Transport is not responsible for external links and is unable to offer software or computer support.

Web browsers: how to make our website work for you

It may be possible to change your web browser settings in order to better view web pages. You may be able to change font sizes, colours and some behaviours.

Please consider updating your web browser where possible. Newer versions help protect you from online threats. They also help to ensure a better online experience.

We regularly test our site against many of the major web browsers:

  • Android.
  • BlackBerry*.
  • Chrome.
  • Edge*.
  • Firefox (version 38 and above).
  • Internet Explorer (version 11 and above).
  • Opera.
  • Safari for iOS (version 8 and above).
  • Safari for OSX.

* You may experience issues with limited sections of our site, and although this content may continue to work, your online experience may be diminished.

We do not support Safari for MS-Windows.

The following links offer instructions on how to set various options with commonly used web browsers.

Transport is not responsible for external links and is unable to offer software or computer support.

Opens in a new window Adobe: Acrobat Reader (download and installation)
Opens in a new window Apple: Safari support
Opens in a new window Apple: Safari (web browser)
Google: Accessibility for Chrome
Google: Chrome (web browser)
Opens in a new window Microsoft: Accessibility tutorials for Microsoft products
Opens in a new window Microsoft: Internet Explorer (web browser)
Microsoft: MS-Office online file viewers and converters
Mozilla: Accessibility features of Firefox
Mozilla: Firefox (web browser)
Opens in a new window Opera: Accessibility statement
Opens in a new window Opera (web browser)

How to navigate our website

How do I login into my account, pay online or book a driving test?

You can find the DoTDirect Login button at the top right on every page.

  • If using a mobile click on the User icon at top right to open the Online Services menu
  • Then select Login or you can Register for DoTDirect
  • Alternatively you can access any of the Online Services listed here such as pay online, book a driving test, change your address and more.

Online Services menu


Where can I find everything else?

The main menu is now located on the top left under the 3 bars. When you click this, menu it will drop down with more options so you can navigate throughout the website.

Main menu



The search function (magnifying glass icon) is available at the top right of every page in the header and includes suggested searches.

A link to the sitemap where you can see all pages is available from the footer at the bottom of the website, alongside our copyright information.

Your feedback counts

The project is just the start and improvements to the site are ongoing. DoT is continually working to improve its website and we encourage you to provide any feedback you may have via the ‘Feedback channels’ so we can take this into consideration for future web improvement project.

  Portable Document Format (PDF)

Many of our forms and documents use the Portable Document Format.

Free PDF reader software (Acrobat Reader) may be downloaded from Adobe ®.


Transport is not responsible for external links and is unable to offer software or computer support.

Opens in a new window Adobe: Acrobat Reader (download and installation)
Page last updated: Wed Mar 29 2023 12:29:44 PM