Our website

This website privacy statement sets out how the Department of Transport (DoT) collects, uses, and discloses information collected through the www.transport.wa.gov.au website and www.plateswa.com (collectively DoT website).

This privacy statement does not apply to external websites that are linked on the DoT website. Neither DoT nor the Western Australian Government are responsible for, endorse, or otherwise approve, the content, privacy policies or practices of third-party websites that are linked on the DoT website. If you follow a link to another website from the DoT website, we recommend that you read the privacy statement or policy of that other website to understand what it does with your information.

For information on how the Driver and Vehicle Services section of DoT uses information you voluntarily provide via any means (digitally, on paper, in person or on the phone), please see the Driver and Vehicle privacy policy below or visit the Contact Driver and Vehicle Services page for further information.

Information that we might collect

When you view pages on the DoT website, some technical information is collected about your visit. For example:

• your server address;
• your top-level domain name (e.g. .com, .au, .gov);
• the date and the time of your visit;
• the pages you accessed and documents you downloaded;
• the address of the last website you visited;
• the type of browser, operating system, and device you are using.

If you use the website to complete an online form, we will only collect the information contained in that form. Information will not be collected if you leave the website or cancel the application prior to submitting the form.

How we collect it

Voluntary

Providing us with your information is voluntary. For example, if you submit an online form to contact us or subscribe to receive a newsletter will ask you to provide your name and contact details. If you do not choose to provide us with the requested information, we may not be able to respond to you or provide you with the service you are seeking.

Automatic tracking via cookies

When you visit the DoT website, some information is collected about how you interact with the website (e.g. when you visited, where you go on the site or whether you download any materials). We use 'cookies' to collect this type of information. A cookie is a small block of data that is shared between a web server and your computer's browser.

You can disable cookies using your web browser. If you opt out of using cookies, some of the features on this website may not function fully and your ability to browse, read and download information may be impaired. 

Third Party user tools

We use online tools to gather information about visitors to our website and to help us improve our website and deliver government services. A list of these tools and links to their own privacy policies can be found below. 

Only anonymous information is collected by these tools. No identifiable personal data is collected unless you voluntarily provide it.

List of applications used

1. Hotjar
   Hotjar is used for surveying website users. Participation is voluntary.
2. Crazy Egg
   Crazy Egg is a heatmapping and A/B testing tool which identifies user behaviour on the website.
3. Google Analytics
   Google Analytics collects statistical information about user behaviour on the website.
4. Survey Monkey
   Survey Monkey is used to facilitate anonymous surveys and quizzes on the website.
5. Campaign Monitor
   Campaign Monitor is an email campaign tool for sending newsletters, updates and information.
6. Jotforms
   Jotforms is an application which powers online forms on the website.
7. Meta Business Tools and Pixel
   Meta Business tools collect information about user behaviour on the website.

Via Analytics

We use the information collected about how you use the DoT website and how the website performs during your visit for statistical and system administration purposes. We do this to help:

• monitor and understand usage trends to make sure the DoT website is meeting the needs of its users;
• understand and enhance your experience of the DoT website (for example, to improve content or make performance improvements);
• monitor and protect the DoT website from cyber security threats.

We do not use this information to identify you or match it with any other personal information we collect from you.

Via Meta Pixel

We use the Meta web pixel to alert Meta that a ‘conversion’ is completed. A conversion is a record of a type of action that you have taken on the DoT website. We use this information to:

• To deliver relevant website content to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve and enhance our existing products, services and applications and develop new offerings, recommendations, advertisements and other communications.
• To make suggestions and recommendations to you about services that may be of interest to you, including carrying out surveys to better understand your preferences.

We do not use this information to identify you or match it with any other personal information we collect from you. 

Use and disclosure

Personal information (provided)

The personal information you provide us through the DoT website will be used for the primary purpose for which it was collected. For example:

• to allow us to respond to your questions or feedback.
• where you have requested, to subscribe you to an email newsletter to receive regular updates.

Other use and disclosure

We will only use or disclose your personal information:

• for a purpose related to that for which it was collected if you have consented to that use or disclosure, or if you would reasonably expect the personal information would be used for that related purpose;
• where required or permitted by a law of Western Australia or the Commonwealth.

Any information we receive will at all times be dealt with in accordance with the applicable legislation in Western Australia and consistent with any legal obligation (including the State Records Act 2000).

Contact us

If you have any questions relating to privacy, please contact us at info@transport.wa.gov.au.

1. About the DoT website

The DoT website is provided by the Department of Transport (also called DoT) for people who need to interact with the Department of Transport, such as citizens and residents, business owners, public sector employees and people who want to move to, visit, or do business in Western Australia.

All information relating to, or presented on, the DoT website is of a general nature only.

You will need to make your own assessment of how the information on the DoT website applies to your particular circumstances and whether you need to contact the Department of Transport directly to obtain further information or guidance from the Department of Transport.  You may need to examine the applicable legislation or seek professional advice in relation to your particular circumstances.

If you have any questions, concerns or suggestions about the DoT website, please email the Department of Transport at info@transport.wa.gov.au.

2. About these Terms of Use

2.1 Interpretation

In these Terms of Use:

• DoT website means the DoT website www.transport.wa.gov.au, plateswa.com and yourmove.org.au and all of the software and content associated with, or accessible through, those websites; 
• DoT website’s Privacy Statement means the statement available on the DoT website;
• including, for example and similar words do not imply any limit;
• notifications includes messages, requests, directions, notices, orders, licences, permits, approvals, invoices, receipts and other documents and information;
• organisation includes firms, companies, partnerships, joint ventures, associations and other body corporates, and any of their successors or permitted assigns; and
• person includes organisations;
• we or us means the Department of Transport; and
• you means the individual who is using the DoT website.

2.2 Who these Terms of Use apply to

These Terms of Use apply to individuals and organisations who access and use the DoT website and any associated software and third-party technologies used by the website (collectively referred to as the DoT website).

In the context of you using the DoT website, these Terms of Use apply to:

• you – the individual (or organisation) who uses the DoT website; and
• the Department of Transport (also called we or us)

By accessing or using the DoT website, you are agreeing to these Terms of Use. 

Any person using the DoT website for an organisation is agreeing to these Terms of Use on behalf of that organisation – and represents and warrants that the person can (and is authorised) to do so.

2.3 If you don’t agree to all these Terms of Use

If you don't agree to all these Terms of Use, then do not access or use the DoT website.

You can still interact with the Department of Transport in other ways (for example, over the counter, by mail, telephone and email). Contact us on info@transport.wa.gov.au for more information.

2.4 Changes to Terms of Use

These Terms of Use may only be varied by the Department of Transport. The Department of Transport may, at any time and at its absolute discretion, vary these Terms of Use. If these Terms of Use are changed, we will state this on the relevant page on the DoT website by using the words to indicate the last time that page was updated.

If you don't agree with the changes, then do not continue to use the DoT website. If you continue to use the DoT website, the changed Terms of Use will apply from the time they were changed. The changed Terms of Use will replace any previous DoT website Terms of Use.

2.5 DoTDirect

When you click on a link for a service while using the DoT website it may take you to the DoTDirect website (i.e. when the website address in the browser window includes the words ‘online.transport.wa.gov.au’).

The DoTDirect website will have its own terms for the use of the parts of that website beyond the webpage that gives you the option of logging in as at DoTDirect user or registering as one.  Those terms of use will be accessible from those parts of the DoTDirect website and you must comply with those terms of use when accessing those parts of that site.

2.6 Privacy

By using the DoT website, you agree to the collection, use, storage and disclosure of your information, as set out in the DoT website’s Privacy Statement. You also agree that we can monitor and review the activities of DoT website users in the way described in the DoT website’s Privacy Statement.

For clarity, only anonymous information is collected by these tools.  No identifiable personal data is collected unless the visitor voluntarily provides it.

2.7 We may change or withdraw the DoT website

The Department of Transport may, at any time, and without notice or liability to you:

• change the DoT website (including its content and how it works);
• change how and when the DoT website is available; or
• suspend or discontinue the DoT website (in whole or in part).

2.8 We can cancel your access to the DoT website

The Department of Transport may, at any time, and without notice or liability to you:

• terminate, suspend, restrict or disable your access to or use of the DoT website; or
• change who can use the DoT website.

This could be because you do not comply with these Terms of Use or with your legal obligations – or it could be for any other reason, including reasons relating to the Department of Transport's internal operations.

If your access to the DoT website is terminated or suspended, you can still interact with the Department of Transport in other ways (for example, over the counter, by mail, telephone, and email). Contact us on info@transport.wa.gov.au for more information.

3. Using the DoT website

3.1 Use the DoT website only for interacting with the Dept of Transport

You must use the DoT website in accordance with these Terms of Use solely for lawful purposes and to interact with the Department of Transport.

3.2 Don't use the DoT website for other things

You must not use the DoT website for any other reason. You must not use the DoT website in any way other than as set out in these Terms of Use. For example, you must not:

• resell or make the DoT website or any part of it available to any third party, or otherwise commercially exploit the DoT website;
• decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying algorithms on any part of the DoT website or the technology they use (or attempt to do any of these);
• frame or mirror any part of the DoT website, or delete any attributions or legal or proprietary notices on the DoT website (or attempt to do any of these);
• monitor or copy the DoT website;
• change, translate or otherwise create derivate works of the DoT website;
• use any software (like bots, scraper tools etc) to access, monitor or copy the DoT website; and
• use the DoT website or its contents to build or inform a competitive product service.

3.3 Using the DoT website in the right way

You must:

• security measures: not attempt to bypass or undermine any security measures in respect of the DoT website or any technology they use;
• no automation: not access or use the DoT website using automated means (whether or not including the use of bots or artificial intelligence);
• no harming the system: not use (or misuse) the DoT website in any way that may impair the functionality of the underlying systems or technology used by the DoT website or impair the ability of any other user to access or use the DoT website;
• no harming others: not use the DoT website in a way that violates anyone else's rights (including intellectual property rights) or privacy, or is objectionable, defamatory, malicious or misleading, or encourages unlawful conduct;
• no avoiding payment: not use the DoT website in a manner that does, or is designed to, avoid paying required fees and charges for Department of Transport services;
• no unauthorised access: not attempt to view, access or copy any material or data that you are not allowed to access – or any material or data that you don't need in order to use the DoT website in accordance with these Terms of Use; and
• laws and policy: comply with applicable laws, regulations and Department of Transport usage policies that are in force when you access the DoT website.

4. Limitations of the DoT website

4.1 Disclaimer

Information is presented on the DoT website for the benefit of the public, other government agencies and advisors. We take reasonable efforts to ensure the accuracy, currency and reliability of the information on the DoT website. However, we do not guarantee its accuracy – for example, changes in circumstances after publication may impact its currency and relevance.

4.2 No warranties other than those required by law

The DoT website is provided 'as is' and 'as available'.  Except as required by law, the Department of Transport does not make any claims (and hereby disclaim any warranties) relating to:

• quality, performance or fitness for any particular purpose of the DoT website;
• accuracy, reliability or use without interruption, of the DoT website;
• non-infringement of third-party rights (including intellectual property rights); or
• anything else to do with the DoT website or any associated services.

Nothing that we say or write creates any warranties in respect of the DoT website.

If there are any service quality standards (such as service level agreements) for the DoT website then these represent only a non-binding target that the Department of Transport may work towards. They are not a representation, warranty or commitment in respect of the DoT website (including in respect of their quality or availability).

See also clause 6.

4.3 Errors and interruptions

The Department of Transport is not responsible for:

• making sure DoT website is error free;
• ensuring any defects with DoT website will be fixed; or
• ensuring that you have continuous access to DoT website.

4.4 Third party technologies

The DoT website uses technology and services that are provided by third parties. The technology and services may not always work as expected. As with the other aspects of the DoT website, the Department of Transport is not responsible for the operation of those technologies and services, or for making sure they are error-free.

5. Limitations on our liability to you

5.1 No liability

The Department of Transport, subject to relevant laws and Department of Transport policies, will take all reasonable precautions to protect and safeguard information (including personal information and confidential information) from unauthorised access or disclosure or other misuse or loss. However, if any unauthorised access or disclosure or other misuse or loss to, or disclosure of, this information occurs (whether through the DoT website or otherwise), none of the Department of Transport, the State of Western Australia and their respective service providers will be liable for any loss or damage, directly or indirectly, suffered by any person.

5.2 Use of the DoT website is at your own risk

If the DoT website is defective, you won't be reimbursed for any costs fixing any damage or loss arising from it or your use of it.

5.3 Other links, translation and automated services

In addition, we take no responsibility for:

• your use of external (non-Department of Transport) sites that might be linked to (or through) the DoT website; or
• any automated translation or other automated services you use in connection with your use of the DoT website.

5.4 We are not liable for loss

None of the Department of Transport, the State of Western Australia, and their respective service providers will be liable for personal injury, or for any loss or damages whatsoever (including incidental, special, indirect or consequential damages) including, without limitation:

• loss or corruption of data or damage to any technology;
• loss of profits or income, loss of opportunity;
• interruption to your business or delay to any activity; or
• any other loss or cost,

arising out of or related to your use of (or inability to use) the DoT website, or any unauthorised use of the DoT website, however caused, and whether arising under contract, tort, statute or otherwise, and even if you have advised the Department of Transport of the possibility of such loss or cost.

6. Your rights at law

Some jurisdictions give you rights at law, including statutory warranties, that can't be limited or excluded – and so some of the above limitations might not apply to you. In that case, they apply only to the maximum extent permitted by law.

7. Your liability to us

You are responsible for and indemnify the Department of Transport, the State of Western Australia and their respective service providers against any loss or damage to any person arising from: 

1. any breach of these Terms of Use; or
2. any wilful negligent or unlawful act or omission by you;

in relation to or in the course of your use of the DoT website.

Your responsibility for actions or omissions will continue despite you ceasing to use the DoT website or having been denied access to the DoT website.

8. Intellectual property rights

The Department of Transport, the State of Western Australia or their respective service providers own all rights in the DoT website and the technology it uses.

You have a licence to use these for the sole purpose of using the DoT website to access information about Department of Transport services, and linking to those services.  You may copy, distribute, display, download or print the material on this website for your own personal use, for non-commercial educational purposes or for non-commercial use within your organisation, provided you attribute the source of the information and reference any copyright or licence conditions.

Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, or where different copyright terms are expressly stated, no part may be reproduced or re-used for any commercial purposes whatsoever without prior written permission of the State of Western Australia.

Where the work is not owned by the Department of Transport, please contact the original copyright holder.
The Department of Transport reserves all rights in and to the DoT website (including in respect of technology, trade marks and branding) that are not expressly granted to you under this licence. You agree not to challenge or dispute those reserved rights.

If you provide us any feedback about the DoT website, we may use and disclose your feedback without any obligation to you. We own all rights in anything created as a result of that feedback (including any changes to the DoT website).

9. Applicable law and interpretation

These Terms of Use are governed by and interpreted in accordance with the laws of Western Australia, and the courts of Western Australia will have exclusive jurisdiction in respect of any dispute which may arise.

10. Severance

If any part of these Terms of Use is illegal, unenforceable, or invalid, that part is deemed to be changed as required so that it is no longer illegal, unenforceable, or invalid, and the remaining parts of these Terms of Use remain in full effect. Our failure or delay in enforcing these Terms of Use is not a waiver of our right to do so later.

11. Images of people now deceased

The Department of Transport is aware that many Aboriginal people and Torres Strait Islanders are offended by the depiction of deceased members of their communities. While we have made every effort to ensure that only pictures of Aboriginal people and Torres Strait Islanders still living are used on this website, visitors to the website are warned that it may contain images of people now deceased. Please let us know if you know of the death of any Aboriginal or Torres Strait Islander person depicted on this website.

How do I login into my account, pay online or book a driving test?

You can find the DoTDirect Login button at the top right on every page.

• If using a mobile click on the User icon at top right to open the Online Services menu
• Then select Login or you can Register for DoTDirect
• Alternatively you can access any of the Online Services listed here such as pay online, book a driving test, change your address and more.

Online Services menu

Where can I find everything else?

The main menu is now located on the top left under the 3 bars. When you click this, menu it will drop down with more options so you can navigate throughout the website.

Main menu

Search

The search function (magnifying glass icon) is available at the top right of every page in the header and includes suggested searches.

A link to the sitemap where you can see all pages is available from the footer at the bottom of the website, alongside our copyright information.

Your feedback counts

The project is just the start and improvements to the site are ongoing. DoT is continually working to improve its website and we encourage you to provide any feedback you may have via the ‘Feedback channels’ so we can take this into consideration for future web improvement project.

Use the following links to translate this website using the Google web translation tool.

DoT cannot provide technical support and is not responsible for the quality of the Google translation tool.