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If you are experiencing family and domestic violence, you can access our services to manage your identity, driver’s licence, vehicle registration and more. You can speak with one of our staff by calling 13 11 56.
We are unable to provide financial assistance, however, we can set up monthly vehicle registration direct debit payments to help you manage your budget.
DoTDirect
DoTDirect is the easiest way to manage your driver’s licence, vehicles and address. If you are able to, we strongly recommend setting up a DoTDirect account.
In DoTDirect, you can:
- Order a replacement driver’s licence
- Protect your account with two-factor authentication (2FA) linked to your personal mobile phone.
- Change your password to keep your account secure.
- Block your driver’s licence details so they can’t be used in potentially fraudulent activity (such as taking out credit cards or loans in your name).
- Change your physical and postal address so any mail you receive can be sent to your new location.
- Choose digital billing to receive your vehicle registration or driver’s licence invoices directly to your personal email inbox.
- Opt for one, three or six month payment options on your vehicle registration (One-month payments are only available as a direct debit option).
If you need to close your current DoTDirect account due to family or domestic violence and someone else has access to it, please call 13 11 56 or visit us at a Department of Transport and Major Infrastructure (DTMI) service centre. We can assist with creating a new account.
Proof of Identity
If you visit us at a DTMI service centre or regional DTMI office, you will need to prove your identity. You will need your driver’s licence and one or two other forms of ID to prove your identity.
If you do not have access to your driver's licence card and have a DoTDirect account, you can request a replacement licence through your DoTDirect account.
Free replacement Identity Documents
If you are experiencing family and domestic violence, you may be eligible to apply for a free replacement learners permit, driver’s licence or WA Photo Card. You must submit the following:
- A completed Family and Domestic Violence – Certified Copy Driver’s Licence, Learner’s Permit and Photo Card (E135) form.
- A copy of primary and secondary proof of identification.
- A copy of one of the following as supporting documentation:
- A Family Violence Restraining Order (FVRO) or Domestic Violence Order (DVO).
- A Family Court injunction or an application for a Family Court injunction.
- A prosecution notice, indictment, or court record showing a charge or conviction related to violence against you.
- A Family Violence Report completed by one of the following authorised professionals who has worked with you:
- A registered medical practitioner under the Health Practitioner Regulation National Law (Western Australia)
- A registered psychologist under the Health Practitioner Regulation National Law (Western Australia)
- A social worker as defined in section 4 of the Mental Health Act 2014 (Western Australia)
- A police officer
- A person in charge of a women’s refuge
- A legal practitioner
All the above can then be submitted:
- In person at a DTMI service centre or regional agent; or
- By post to:
Driver and Vehicle Services
GPO Box R1290
Perth, WA 6844
Note: Certified copies of proof of identity are required if the application is being submitted by post.
You can also call us on 13 11 56 or visit us at a DTMI service centre or regional agent to speak with our team.
We are committed to helping you reapply for these documents.
Concessions
Depending on your circumstances, you may be eligible for a concession on your driver’s licence, vehicle registration and WA Photo Card fees.
These are common pension concessions available through Services Australia (Centrelink):
- JobSeeker Payment (JS)
- Parenting Payment Single (PPS)
- Carer Payment (CAR)
- Disability Support Payment (DSP).
If you are eligible, Services Australia will identify the appropriate concession type for you. A blue pension card will then be sent to you.
When you receive your concession from Services Australia, visit us at a DTMI service centre or submit an application for concession (C1 form) to have the concession applied.
- If you visit us, you will need original primary and secondary proof of identity and present your concession card or your Centrelink digital wallet.
- If you post your application, please ensure you have certified copies of the front and back of your ID, including your concession card.
With your concession, you have access to following fee reductions:
- Vehicle registration discount will automatically be applied on the renewal notice of the nominated vehicle.
- 50% discount on driver's licence renewal or replacement fees.
- 50% discount on the WA photo card fees.
Please note:
- Concessions will only be applied to one vehicle registration and the vehicle must be registered in your name.
- If you transfer or sell a vehicle that has a concession, you need to tell us about your new vehicle to have the concession applied to it.
- Concessions cannot be applied retrospectively.
Vehicles and boats
Vehicle registered in your name
If a vehicle is registered in your name but is not in your possession, you may wish to talk to the WA Police Force.
You can add any vehicles registered in your name to your DoTDirect account.
If you need to transfer ownership of a vehicle, this can be done through your DoTDirect account or by submitting a change of ownership form (MR9). DTMI will process the transfer of the vehicle into the new owner’s name on your behalf.
Any costs incurred for this vehicle will be charged to the new owner from the date of the transfer. You can do this process without the new owner’s signature.
Vehicle registered in your partner's name
If a vehicle you are using is registered in your partner's name, complete a vehicle rego check to make sure the registration is current.
You can pay the registration without receiving the renewal notice by searching the vehicle licence plate number and making the payment online.
You can also transfer a registered vehicle licence to a spouse or de facto partner. No stamp duty is incurred when transferring between spouses or de facto partners, however, both parties’ signatures are required for the transfer.
Vehicle is unregistered
If the vehicle you are using is unregistered, it cannot be driven.
You can pay the registration within 3 months of the expiry date. After the payment is received, you will be allowed to drive the vehicle. If no payment is made, you must return the number plates to DTMI within three months.
If you are the vehicle’s registered owner and do not pay the registration or return the plates within 3 months, you’ll be issued with a ‘Notice of Expired Vehicle Licence’ and an infringement (fine).
Vehicles registered to a company
If a vehicle is registered in a company/organisation name, please call us on 13 11 56 or visit us at a DTMI service centre to assist.
Marine assets
If you have a marine asset registered in your name, but it is not in your possession, you may wish to contact WA Water Police.
If you wish to speak with us further about marine assets or boat pens, please email boat@transport.wa.gov.au or call 13 11 56 to be connected to our Maritime team.