Welcome to the Transport WA AI chatbot (T‑Bot)
The Department of Transport and Major Infrastructure (DTMI) has developed T‑Bot, an AI-powered chatbot designed to help you find information quickly from the Transport WA website. T‑Bot is available 24/7 to answer common questions about licensing, vehicle registration, public transport, and other transport services in Western Australia.
T‑Bot is powered by Microsoft Azure OpenAI and is governed by DTMI's AI Steering Committee in accordance with the WA Government AI Policy and Assurance Framework.
By using T‑Bot, you agree to these Terms of Use. Please read them carefully.
What T‑Bot can do
T‑Bot can help you with:
- Finding information published on the Transport WA website
- Answering common questions about transport services, licensing, registrations, and fees
- Providing links to relevant pages, forms, and resources
T‑Bot is intended for personal, non-commercial use only. Commercial use of the chatbot is prohibited.
How T‑Bot works
T‑Bot uses generative artificial intelligence (AI) to respond to your questions. It searches content from the Transport WA website and provides answers based on that information.
While T‑Bot's responses are generated by AI and may seem conversational, they are not provided by a human. All responses are created automatically by the AI system.
Important limitations and responsibilities
AI-generated content may be incorrect
T‑Bot is an evolving tool. While we strive for accuracy, AI-generated responses may sometimes be incorrect, incomplete, out of date, or not suitable for your specific circumstances.
You must verify any information provided by T‑Bot before making decisions or taking action, especially for matters involving:
- Licence or registration applications
- Payment of fees or fines
- Legal or regulatory compliance
- Deadlines or time-sensitive requirements
If you are unsure, please contact DTMI directly at contact.centre@transport.wa.gov.au.
Not legal or professional advice
T‑Bot does not provide legal, financial, or professional advice. The information provided is general in nature and should not replace advice from qualified professionals.
For complex or specific enquiries, we recommend you:
- Contact the DTMI Contact Centre at contact.centre@transport.wa.gov.au
- Seek independent professional advice where appropriate
Your use of T-Bot
By using T‑Bot, you agree to:
- Use the chatbot respectfully and lawfully
- Not introduce viruses, malware, or any harmful code
- Not attempt to reverse engineer, copy, modify, or misuse the chatbot or its software
- Not use T‑Bot in any manner that is harmful, misleading, discriminatory, threatening, defamatory, vulgar, or otherwise illegal
You are responsible for all questions, prompts, and information you provide to T‑Bot.
Privacy and personal information
Do not share personal information
Please do not enter personal information when using T‑Bot. This includes:
- Your name, address, or date of birth
- Driver's license number or vehicle registration details
- Mobile number or email address
- Any other sensitive or confidential information
T‑Bot has some built-in protections to detect and block personal information, but the best way to protect your privacy is to avoid entering personal details altogether.
What information does T‑Bot collect?
T‑Bot collects:
- The questions and prompts you submit
- Your prompt likes, dislikes and comments
- Technical information such as your IP address
This information is used to:
- Provide you with relevant answers
- Improve T‑Bot's performance and accuracy
- Understand how customers use the service
- Undertake technical support and analytics
Your inputs are not used to train large language models (LLMs) that power T‑Bot.
Data security and retention
All data collected through T‑Bot is:
- Stored securely
- Not shared with third parties outside DTMI's approved service providers
- Handledin accordance with the WA Government Privacy and Responsible Information Sharing Act and DTMI's Privacy Policy
For full details, read our Privacy Policy.
Translation and accessibility
Translation tools
T‑Bot can respond in multiple languages using AI-powered translation. However, translations may be unreliable or inaccurate.
If you require an interpreter or need assistance in another language, please contact DTMI directly.
Accessibility support
If you experience difficulty using T‑Bot, or wish to provide technical feedback, please email digital@transport.wa.gov.au for assistance.
System availability
T‑Bot is provided "as is" and is available 24 hours a day, 7 days a week, subject to:
- Scheduled maintenance
- Technical issues or outages
- Updates and improvements
DTMI does not guarantee that T‑Bot will be available at all times, or that it will be free from errors, interruptions, viruses, or other defects.
Disclaimers and limitations of liability
No guarantees
To the maximum extent permitted by law, DTMI makes no guarantees or warranties (express or implied) about:
- The accuracy, completeness, or currency of information provided by T‑Bot
- The suitability of T‑Bot or its responses for your specific purposes
- The uninterrupted or error-free operation of T‑Bot
Use at your own risk
Any use of or reliance on T‑Bot or its responses is at your sole risk.
DTMI accepts no liability for any loss, damage, or injury resulting from:
- Your use of T‑Bot
- Reliance on information provided by T‑Bot
- Errors, inaccuracies, or omissions in T‑Bot's responses
- Technical failures, interruptions, or security incidents
This limitation applies to the fullest extent permitted under Australian law, including the Competition and Consumer Act 2010 (Cth).
Links to third-party websites
T‑Bot may provide links to external websites not controlled by DTMI. DTMI does not endorse or take responsibility for the content, accuracy, or availability of third-party sites.
Your access to linked websites is at your own risk.
Your feedback
We welcome your feedback to help us improve T‑Bot. You may provide comments, suggestions, or recommendations about the chatbot.
By submitting feedback, you agree that DTMI may use, reproduce, and incorporate your feedback to improve T‑Bot and other services, without any obligation to you.
Changes to these terms
DTMI may update these Terms of Use from time to time. The current version will always be available on this page, along with the date of last update.
Your continued use of T‑Bot after changes are published constitutes acceptance of the updated terms.