FAQs

You will need a unique email address and your WA driver’s licence to register online. If you do not have a WA driver’s licence (e.g. only have a vehicle licensed to you in WA), you may still be able to register via option two or three.

There are three ways to register.

Register online

1. Register online by selecting the ‘Register’ button below, then follow the steps. You will need:

• your WA driver's licence and vehicle licence details;

or

• a DoTDirect registration code. If you do not have a registration code, one can be requested during the registration process and mailed to you. This may take up to five days to be received.

Register in person

2. Attend a Driver and Vehicle Services (DVS) centre or regional DoT office in person with:

• Original primary and secondary proof of identity documents for you as an individual; and
• Completed DoTDirect individual application form (E111A below)

Register over the phone

3. Register over the phone by calling 13 11 56. You will need to verify your identity with us, as well as provide and confirm:

• a WA vehicle plate number and the last six digits of the vehicle engine number or VIN number;

or

• last payment date and method of payment of WA driver’s licence renewal if a vehicle is not owned.

Once your account is created, you will receive a temporary password via email. The first time you login, you will need to reset your password.

To register your business, you need to have an individual online DoTDirect account. There are two ways to register for your organisation account:

Register online

1. Register online via your individual DoTDirect account by going to the Tools menu in DoTDirect and selecting ’Register an Organisation‘. You will need:

• Details of a current or past vehicle licence renewal or transfer invoice for a vehicle that the business owns;
  or
• If you are a business that does not have individual vehicle licence renewals due to being a bulk billing customer, you can also register using your Organisation Code and Organisation Name.

Register in person

2. Attend a Driver and Vehicle Services (DVS) centre or regional DoT office in person with:

• Original primary and secondary proof of identity documents for you as an individual;
• Original certificate of registration of a company or incorporation certificate; and
• Completed DoTDirect organisation application form (E111) below or letter on company letterhead signed by the organisation's director authorising you to act on behalf of the organisation.

Bulk billing customers

If you are a bulk billing customer who is not a resident of WA and administers WA vehicles, you can still register by posting the following to the DVS fleet licensing team: 

• Certified copies of primary and secondary proof of identity documents for you as an individual;
• Certified copy of certificate of registration of a company or incorporation certificate; and
• Completed DoTDirect organisation application (E111) form below or letter on company letterhead signed by the organisation's director authorising the delegate to act on behalf of the organisation.

Post the application to:

Vehicle Services (Fleet Licensing)
GPO Box R1290
Perth WA 6844

If you are an on-demand booking service but do not have individual vehicle licence renewals, please visit On-demand booking services to find out how to register for DoTDirect.

To turn on two-factor authentication:

1. Login to your DoTDirect account.
2. Go to ‘Profile’.
3. Under ‘Password and security’ select Turn on two-factor authentication (2FA).
4. Follow the prompts to turn on 2FA.

Note: You will need to add or update your mobile number. An SMS verification code will be sent to your mobile number. You will be asked to enter the code.

Once 2FA is enabled, you will need to enter your password and an SMS verification code that will be sent to your mobile number each time you login to DoTDirect.

To turn off two-factor authentication: 

1. Login to your DoTDirect account. 
2. Go to ‘Profile’. 
3. Under ‘Password and security’ select Turn off two-factor authentication (2FA). 

If you’re unable to login to your account to turn off 2FA, call the Customer Contact Centre on 13 11 56, or visit a DVS centre, regional DoT office or agent.