FAQs

Read frequently asked questions about DoTDirect online accounts.

How do I register for an account?

You will need a unique email address and your WA driver’s licence to register online. If you do not have a WA driver’s licence (e.g. only have a vehicle licensed to you in WA), you may still be able to register via option two or three.

There are three ways to register.

Register online

1. Register online by selecting the ‘Register’ button below, then follow the steps. You will need:

  • your WA driver's licence and vehicle licence details;

or

  • a DoTDirect registration code. If you do not have a registration code, one can be requested during the registration process and mailed to you. This may take up to five days to be received.

Register in person

2. Attend a Driver and Vehicle Services (DVS) centre or regional DoT office in person with:

  • Original primary and secondary proof of identity documents for you as an individual; and
  • Completed DoTDirect individual application form (E111A below)

Register over the phone

3. Register over the phone by calling 13 11 56. You will need to verify your identity with us, as well as provide and confirm:

  • a WA vehicle plate number and the last six digits of the vehicle engine number or VIN number;

or

  • last payment date and method of payment of WA driver’s licence renewal if a vehicle is not owned.

Once your account is created, you will receive a temporary password via email. The first time you login, you will need to reset your password.

How do I register for a business account?

To register your business, you need to have an individual online DoTDirect account. There are two ways to register for your organisation account:

Register online

1. Register online via your individual DoTDirect account by going to the Tools menu in DoTDirect and selecting ’Register an Organisation‘. You will need:

  • Details of a current or past vehicle licence renewal or transfer invoice for a vehicle that the business owns;
    or
  • If you are a business that does not have individual vehicle licence renewals due to being a bulk billing customer, you can also register using your Organisation Code and Organisation Name.

Register in person

2. Attend a Driver and Vehicle Services (DVS) centre or regional DoT office in person with:

  • Original primary and secondary proof of identity documents for you as an individual;
  • Original certificate of registration of a company or incorporation certificate; and
  • Completed DoTDirect organisation application form (E111) below or letter on company letterhead signed by the organisation's director authorising you to act on behalf of the organisation.

Bulk billing customers

If you are a bulk billing customer who is not a resident of WA and administers WA vehicles, you can still register by posting the following to the DVS fleet licensing team: 

  • Certified copies of primary and secondary proof of identity documents for you as an individual;
  • Certified copy of certificate of registration of a company or incorporation certificate; and
  • Completed DoTDirect organisation application (E111) form below or letter on company letterhead signed by the organisation's director authorising the delegate to act on behalf of the organisation.

Post the application to:

Vehicle Services (Fleet Licensing)
GPO Box R1290
Perth WA 6844

If you are an on-demand booking service but do not have individual vehicle licence renewals, please visit On-demand booking services to find out how to register for DoTDirect.

  What can I do with a DoTDirect account?

You can perform a range of transactions online including:

  • View details and make secure payments for your DoT licences and registrations
  • View and update your contact details, including change of address and set your mail preference;
  • Change the National Heavy Vehicle (NHV) category for your vehicles;
  • Purchase modification permit;
  • Order auxiliary vehicle plates;
  • Manage vehicle fleets (bulk billing); and
  • Make a range of applications including online vehicle transfers, order duplicate driver’s licence card, booking services, PTV authorisation, National Disability Insurance Scheme (NDIS) Worker Screening Check and more.

  I've forgotten my username or password.

Go to DoTDirect and select 'Login'. Select 'Forgot password?' or 'Forgot username?' to retrieve your password or username.

  I've lost or not received my temporary password. What do I do?

We can't provide a copy of the email (containing your temporary password) that was sent to the email address provided by you during the DoTDirect registration process.

You will need to contact DoT for assistance in the following scenarios:

  • If you have not received your registration letter within five working days of first registering
  • If you have not received the email containing your temporary password (please check your spam and junk email folders)
  • If you have misplaced or deleted the email containing the temporary password prior to completing the first login process
  • If your temporary password is more than 28 days old.

For further assistance call the Customer Contact Centre on 13 11 56, or visit a DVS centre, regional DoT office or agent.

  I've tried to log on 3 times or more and now I am locked out of my account. What should I do?

The account will be locked for one hour after which you can log in with your username and password. If you have forgotten your username or password, select 'Login' and select 'Forgot username?' or 'Forgot password?'

  I have a boat but I can't see it on DoTDirect. How do I add it to my account?

  1. Log in into your DoTDirect account.
  2. Select the Marine menu and select 'Boat'.
  3. Select 'Missing a boat?'.

Provide the boat registration number and select ‘Add’. We will then investigate and notify you of the outcome.

  Can I register if I don't have a WA driver's licence or learner's permit?

Yes. You can still register at a Driver and Vehicle Services (DVS) centre or regional DoT office in person with original proof of identity documents or over the phone with proof of identity verification. However, you will not be able to register online immediately.

To register online without a driver’s licence, you will need a DoTDirect registration code. If you do not have a registration code, one can be requested during the registration process and mailed to you. This may take up to five days to be received.

  How do I update my DoTDirect information and what do I do if my information in DoTDirect is incorrect?

You can update your address, email or mobile contact number under the 'Profile' section of your account. Contact us on 13 11 56 to let us know of any other issue with your details or find out further information if you want to change your name or gender.

  Why can't I click on the links to DoTDirect?

Sometimes we need to perform maintenance on DoTDirect and will need to prevent access. We will let you know about planned maintenance on the DoTDirect panel, on the DoTDirect page and via our Facebook page. We also perform regular maintenance on Sunday from 8:30 pm and 10:00 pm AWST.

If you experience slower response times, try refreshing the page or log out, close and reopen your browser and log in again. Be aware that if you close the browser midway through a payment, unless the payment is completed and confirmed, details of that activity will be lost.

  Can I have multiple business profiles in my account and can I swap between them?

Yes, you can add multiple business profiles to your account following the same process you did to register the first business. When the additional business(es) are registered, you can swap between your business profiles as well as your personal profile. You will be asked to enter your password each time you swap profiles.

  Can someone else from the business login and see my personal account details?

No. Only you will have access to your personal account. This is why it is essential for you to always keep your username and password secure.

  Can I add other users to access my organisation’s DoTDirect online account?

Yes. You can add delegates to your DoTDirect online business profile, provided they also have an individual account. You can invite delegates from the ‘Tools’ menu. You will need to enter their DoTDirect online account user name and their date of birth.

Page last updated: Thu Jun 2 2022 4:06:53 PM