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Payments, refunds and concessions

Find out about payments, refunds and concessions for driver and vehicle licence transactions.

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 Concessions

You may be eligible to receive a concession of up to 100% on the fees payable for your driver, vehicle licence and WA Photo Card. Find out what concessions are available in WA.

 Digital billing

Digital billing allows you to receive a range of DoT invoices and notices electronically, via email or BPAY View.

 Driver's licence refunds

There are many reasons why you may wish to apply for a refund, including voluntary surrender, deceased estate, change to concession status and payment error. Find out how to apply for driver's licence refund in WA.

 Payment options

Find out how you can pay your driver and vehicle licence transactions in Western Australia.

 Vehicle licence refunds and cancellations

Find out how to cancel your vehicle licence, apply for a refund or write-off a vehicle.
Page last updated: Fri Feb 12 2021 1:47:07 PM