Safety management hub

The safety management hub gives on-demand booking services (ODBSs) support and information to help develop their Safety Management System.

Open the pages below for information about how to develop a Safety Management System and tips to address key safety focus areas including driver and passenger safety and vehicle roadworthiness.

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 How to develop a Safety Management System

A critical part of meeting safety requirements for a booking service is developing and using a Safety Management System, customised to your business.


Fatigue is mental and/or physical exhaustion that reduces your ability to perform your work safely and effectively.


Assault may include physical violence, verbal threats or unwanted sexual contact or attention. Experiencing assault can have severe consequences.

 Driver distraction

Distracted driving is any activity that takes your attention away from driving and impacts your ability to respond to changes in the driving environment.

 Driver competency

It is important for passenger transport drivers to maintain a level of driving competency to provide safe and professional services to passengers.

 Vehicle mechanical failure

Mechanical failure occurs when one or more vehicle components fails, malfunctions or breaks down. For example, this may include issues with brakes, tyres, steering, windshield wipers, or lights.

 Passenger safety

As an ODBS, you are responsible for the health and safety of all passengers that use your services.

 Misuse of camera recordings

Every on-demand rank or hail (taxi) vehicle must have a compliant camera surveillance unit (CSU) installed, and your Safety Management System must include specific policies and procedures to prevent the misuse of any footage captured by your CSUs.

 Other foreseeable hazards

Depending on how your ODBS operates, there may be other hazards you need to address in your Safety Management System.
Page last updated: Tue Dec 5 2023 4:50:50 PM