Contact Driver and Vehicle Services

Find out how to contact the Department for driver and vehicle licensing related enquiries in Western Australia.

  Call Driver and Vehicle Services

Service Type Suburb Business Name Phone number Phone number (secondary) Fax Pre-booking required Business Hours Email Street address Postal address Business Type Vehicle type Comments
Driver and Vehicle Services contact Driver and vehicle enquiries (Driver Vehicle Licensing) 13 11 56 +61 8 9215 1204 (outside of Australia only) No Monday to Friday 7:00 am until 6:00 pm. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport
Driver and Vehicle Services contact Driver and vehicle enquiries: phone, fax and postal address (Driver Vehicle Licensing) 13 11 56 1300 669 995 No Monday to Friday 7:00 am until 6:00 pm. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport
Driver and Vehicle Services contact Driver and vehicle payment line (Driver Vehicle Licensing) 1300 655 322 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport
Driver and Vehicle Services contact Driver and vehicle telephone, outside Australia (Driver Vehicle Licensing) +61 8 9320 4656 +61 8 6551 7021 No Monday to Friday 7:00 am until 6:00 pm WST. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport Overseas
Driver and Vehicle Services contact Driver and vehicle fax from outside Australia (Driver Vehicle Licensing) +61 8 9215 1204 +61 8 6551 7021 No Monday to Friday 7:00 am until 6:00 pm WST. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport Overseas
Driver and Vehicle Services contact Mandatory report a medical condition (Driver Vehicle Licensing) 1300 852 722 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport
Driver and Vehicle Services contact Demerit point hotline (Driver Vehicle Licensing) 1300 720 111 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) P.O. Box R1290, Perth WA 6844 Department of Transport
Freight contact Commercial Goods Vehicle Licences (Freight Ports) 1300 669 995 (08) 6551 6625 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) cgvl@transport.wa.gov.au P.O. Box C102, Perth WA 6839 Department of Transport
Driver and Vehicle Services contact Report unethical or corrupt behaviour (Driver Vehicle Licensing) 1300 040 456 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) alertUs@transport.wa.gov.au P.O. Box R1290, Perth WA 6844 Department of Transport

  Driver and Vehicle enquiries (online)

The Driver and Vehicle (licensing) enquiry form is for Western Australian driver and vehicle licensing enquiries only.

For all other matters please visit the feedback, compliments and complaints page.

Please note we will not respond to any feedback which contains sexist, racist or any other anti-social or inappropriate comments.

  Reporting an incident

Timely reporting of incidents from the community may represent vital information to identify weaknesses in the bicycle network and enable future improvement.

The driver of a vehicle and/or rider of a bicycle must report a traffic crash to the Police when the incident has occurred on a road or any place commonly used by the public (e.g. car parks) and the:

  • Incident resulted in bodily harm to any person.
  • Total value of property damaged to all involved parties exceeds $3,000.
  • Owner or representative of any damaged property is not present.

Your Motor Injury Insurance Policy is printed on the back of your vehicle registration (“rego”) and is paid for when a vehicle is registered with the Department of Transport. Two insurance products make up the motor injury insurance policy: Compulsory Third Party (CTP) and Catastrophic Injuries Support (CIS).

The CTP policy covers the driver or owner of a vehicle for injuries they cause to others in a motor vehicle crash anywhere in Australia and the CIS policy covers a person for a catastrophic injury caused in a motor vehicle crash.

The Insurance Commission of Western Australia states that: “For cyclists, compensation is paid only if the driver of a Western Australian vehicle is fully or partly at fault in a motor vehicle accident with the cyclist.” (2014 Press Release Archive: ICWA).

The rider of a bicycle involved in a crash with a motor vehicle can report the incident through the Online Crash Reporting Facility (see link below).

Currently there is no online reporting facility available that enables incidents not involving a motor vehicle(s) to be reported. DoT is in the process of investigating the development of an Online Cycling Incident Reporting Facility that could capture these types of incidents. In the meantime, DoT encourages people to report such incidents directly to WA Police, especially if deemed mandatory due the nature of the incident.

External Link Crash Report: online crash reporting facility
External Link 2014 Press Release Archive: ICWA

  Online service disruptions

Web applications on the Driver and Vehicle Services site are generally unavailable between pm Sunday and am Monday, Western Standard Time.

  Why do we use web form security?

The 'captcha' system helps to protect our website from malicious activity.

We recommend that before submitting a form, you refresh the code until you receive one that is easy for you to read.

The code may be refreshed as many times as you like.

  • Please type the security codes, the codes must match those displayed.
  • If your get the code wrong and receive an error, please use your web browsers BACK button to return to the information you have entered.
  • Please use the 'reload' button to receive a new set of codes. Reloading the code will not clear your data.

The 'captcha' system is industry best-practice and, importantly, it is accessible to people with impaired sight.

  • It is highly reputable and cost-effective.
  • Many of its competitors are said to be easy to defeat.
  • It conforms to a plain text format.
  • It allows for IP address filtering and detection.

As a bonus, by entering the validation codes, you are helping to digitise books, newspapers and old time radio shows.

  How we use your information

Unless required by the Road Traffic (Administration) Act 2008, or an order issued by a Court of law of Australia, your personal licensing information cannot be disclosed by the Chief Executive Officer of the Department of Transport to any third party without your explicit consent.

However, the Chief Executive Officer may release aggregated statistical information to third parties.

We treat all information we hold about you as private and confidential. Your personal details may be disclosed to other driver licensing authorities to assess your application or verify any information you have provided.

Please refer to our fact sheet and privacy policy below for more information on how we do this.

Page last updated: Mon Jul 25 2022 8:37:22 AM