Apply for TUSS

Read this page for information about TUSS eligibility requirements, how to apply and how to manage your participation in TUSS.

TUSS is an important part of the Department of Transport’s (DoT’s) commitment to enabling safe, accessible and efficient movement for the economic and social prosperity of Western Australia.

To be eligible for TUSS, a person must demonstrate that they:

  • are a permanent resident in Western Australia;
  • have a disability that will always prevent them using conventional public transport; and
  • are over ten years of age, or less than ten years of age and they use a wheelchair.

Read this page for information about eligibility requirements, how to apply and how to manage your participation in TUSS.

Need to order new TUSS vouchers?

There are a few ways to order a new TUSS voucher book.

Please allow 7-10 business days for your new voucher book to be mailed to you.

More in this section:

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We’re modernising TUSS

The WA Government committed funding in its 2022-23 State budget to modernise and improve the Taxi User Subsidy Scheme (TUSS).

Based on feedback from previous consultation with taxi industry members and TUSS participants, the updated TUSS will:

  • no longer require the use of paper vouchers;
  • replace the current TUSS card with a modern participant card for TUSS participants; and
  • provide a digital system for taxi drivers that will record all the trip details, supporting subsidy payments to be made more quickly.

It is estimated that the updated TUSS will be available across WA by late 2024.

Visit About the TUSS reform for more information about the changes, and how to keep updated.

  Am I eligible?

To be eligible for TUSS, you must have a severe and permanent disability that falls within one or more of the following categories:

  • mobility disability;
  • vision disability; and/or
  • cognitive or intellectual disability.

You must also:

  • be an Australian citizen or permanent visa holder (i.e. be a permanent resident of Australia); 
  • reside permanently in WA; and
  • be over ten years of age (or under ten years of age and use a wheelchair).

Temporary participation in TUSS may be granted for a specified period of 12 months or more, after which re-assessment of eligibility will be required.

Factors or conditions that are not considered

  • Anti-social behaviour.
  • Vision impairment, but not legally blind.
  • Mobility problems that are episodic, whereby some days are considered bad days.
  • Availability of, or proximity to, public transport.
  • Length of bus journey, having to catch two or more buses, or inconvenient timetables.
  • Social / employment factors.
  • Climatic / environmental factors.
  • Personal security issues.

Detailed eligibility requirements can be found in the WA Taxi User Subsidy Scheme guidelines (below).

  How do I apply?

  1. Complete Part A of the application form (below), attach proof that you are currently residing in Western Australia (see Proof of residence below), and sign the Declaration.  
  2. Obtain a colour photograph of yourself. The image should show the applicant facing the camera and be from the chest up, and not be more than 12 months old.
  3. Book an appointment with your medical practitioner. 
  4. Take the completed form and photograph to your appointment with your medical practitioner, who must complete Part B of the application form and certify the back of the photograph. The same medical practitioner completing your application must also certify the photograph. 
  5. Send your completed application form, certified photograph, and proof of residential address to:
    On-demand Transport – TUSS 
    GPO Box R1290 
    PERTH WA 6844

Assessment process

Applications for TUSS are assessed by an independent occupational therapist (OT). The OT provides a recommendation to DoT regarding an applicant’s suitability for TUSS.

You will be notified of the outcome of your application via post. Successful applicants will receive their TUSS participant card with this notification letter.

If your application is approved, you may be granted:

  • permanent access to the TUSS – ongoing access to the scheme due to evidence of a permanent disability; or
  • temporary access to the TUSS – for a specified period of 12 months or more, after which re-assessment of their eligibility will be required.

Proof of residence: acceptable forms of evidence for TUSS

Option 1

  • Current Australian Pensioner Concession Card or Disability card displaying current residential address; OR
  • Current WA drivers’ licence displaying current residential address; OR
  • Current WA Photo Card displaying current residential address.

Option 2

  • Expired Australian Pensioner Concession Card PLUS evidence of current residential address (see below for acceptable evidence); OR
  • Australian Veteran Card PLUS evidence of current residential address; OR
  • Expired WA drivers’ licence (expired for no more than 5 years) PLUS evidence of current residential address.

Evidence of residential address

  • Confirmation of residency on official letterhead from residential care facility.
  • Telephone, gas or electricity account not more than 6 months old.
  • Passbook or account statement from a financial institution not more than 12 months old.
  • Water or local rates notice, or land valuation notice not more than 2 years old.
  • Evidence of electoral enrolment not more than 2 years old.
  • Current residential tenancy agreement.
  • Current vehicle licence.
  • Australian Taxation Office (ATO) Tax File Number letter.
  • ATO Notice of Assessment letter.

Acceptable documents for applicants who cannot meet above requirements

  • Australian citizenship or naturalisation document or immigration paper issued by Department of Home Affairs PLUS evidence of residential address; OR
  • Australian passport (expired for no more than 2 years) PLUS evidence of residential address; OR
  • Australian birth certificate (and marriage certificate if name has changed) PLUS evidence of current residential address, OR
  • Proof of your Australian permanent resident visa (visit the Home Affairs website below for more information) PLUS evidence of current residential address.

  What am I entitled to?

Standard subsidy (50%)

For people who don’t use a wheelchair.

  • 50% of the fare (up to a maximum subsidy of $25) when travelling in a conventional taxi.

Wheelchair subsidy (50% or 75%)

For people who have demonstrated they require a wheelchair.

  • 50% of the fare (up to a maximum subsidy of $25) when travelling in a conventional taxi.
  • 75% of the fare (up to a maximum subsidy of $35) when travelling in a wheelchair in a wheelchair accessible taxi.

Detailed information regarding entitlements can be found in the WA Taxi User Subsidy Scheme guidelines(below).

  How to report lost or stolen vouchers


You must report lost or stolen TUSS vouchers to DoT. There a range of ways to get in touch with us.

  How does group travel work?

If a taxi is hired for group travel, the following rules apply:

  • only one voucher from a TUSS participant in the taxi can be used in order to subsidise the fare, and only in accordance with that person's entitlement; and
  • the relevant TUSS participant must be in the taxi for the entirety of the taxi journey.

Other TUSS participants travelling in the taxi are not required to present their TUSS Voucher booklet to the taxi driver. The group of passengers travelling together should reach their own agreement regarding payment of the remainder of the fare.

  Am I entitled to my subsidy if I am travelling interstate?

If you are a WA TUSS participant, you are entitled to access your normal subsidy when travelling in another state in Australia.

To access interstate TUSS subsidies, you will need to get a TUSS Interstate Voucher Book from On-demand Transport, Department of Transport.  

When travelling, make sure that:

  • your TUSS participant card is valid; and
  • you have your TUSS participant card with you.

You must present your TUSS participant card and interstate voucher book to the taxi driver at the start of your journey.

Taxi drivers must accept your interstate vouchers. If you have any issues, contact the taxi company or the state’s governing body at the time of your trip (contact details below), along with the following information:

  • the driver’s ID number;
  • the taxi plate number; and
  • the driver’s name (if possible). 

Whilst taxi drivers must accept TUSS Interstate vouchers, they may refuse to accept your normal WA TUSS vouchers. 

If you do not use the TUSS Interstate vouchers when travelling outside Western Australia, you may be required to pay the full taxi fare. DoT will not be able to reimburse you for your trip when you return to WA.

Taxi subsidies in each state

State/territory Scheme name Telephone
New South Wales Taxi Transport Subsidy Scheme 1800 200 592
Queensland Taxi Subsidy Scheme 1300 134 755
South Australia South Australian Transport Subsidy Scheme 1300 360 840
Victoria Multi Purpose Taxi Program 1800 638 802
Australian Capital Territory Taxi Subsidy Scheme (02) 6207 0028
Northern Territory  Transport Subsidy Scheme (08) 8924 7229
Tasmania Taxi Subsidy Program (03) 6166 3349

  Rights and responsibilities

Terms and conditions for participation in the TUSS scheme apply to both passengers and drivers. It is important that participants familiarise themselves with the Scheme as outlined in the Taxi User Subsidy Scheme Guidelines.

DoT reserves the right to take action against participants, taxi drivers and/or on-demand booking services in response to misuse of TUSS. 

Detailed rights and responsibilities can be found in the Taxi User Subsidy Scheme Guidelines.

Page last updated: Thu Jan 11 2024 2:04:32 PM