On-demand transport policies

As part of DoTís commitment to providing transparent advice, policy statements relating to the Transport (Road Passenger Services) Act 2018 are found on this page.

Fact sheets with operational information are also included, to help put policy into action.

  Special event levy exemption

Under Section 244(2) of the Transport (Road Passenger Services) Act 2018, on-demand booking service (ODBS) providers that solely provide on-demand passenger transport services for special events in limousines or other luxury vehicles may apply for an exemption from the On-demand Passenger Transport Levy (the Levy).

Special events 

Special events are defined as a: 

  • tour; or 
  • wedding, funeral, graduation, birthday party or other ceremony or celebration of religious or personal significance; or 
  • ball or similar function. 

A special event does not include a concert, theatrical performance or sporting event.

Special event booking 

A special event booking means a booking for a luxury or vintage vehicle to be used in providing an on-demand passenger transport service for a special event, but does not include a booking that relates to an on-demand passenger transport service: 

  • for journeys to or from an airport; or
  • that is provided for business purposes.

Eligible vehicles 

Bookings for the defined special events must be undertaken in limousines or other luxury type vehicles, including vintage vehicles. 

A list of factors is used to determine whether a particular vehicle is considered a luxury vehicle, including the age, rarity, value, and the type and level of comfort of the vehicle, and any other relevant matters. 

Applying for the exemption 

An ODBS provider seeking an exemption must complete and submit an Application for Exemption On-demand Passenger Transport Levy (ODT104) form. Visit Levy requirements for booking services for more details. 

Assessing the application for exemption 

The Department of Transport will assess each application based on the information provided by the applicant. Information on the applicantís website and/or social media presence will also be taken into consideration.

ODBS authorisation 

Service providers that are granted an exemption from the Levy are still required to be authorised as an ODBS. 

Levy reporting 

Authorised ODBS providers who are granted an exemption from the Levy are not required to lodge Levy returns. If the exemption is withdrawn for any reason, the Levy reporting requirement will be reactivated. 

An ODBS that is granted an exemption will remain liable for lodging Levy returns and payment of the Levy for all leviable journeys completed prior to the date an exemption is granted. 

Visit Levy requirements for booking services for more information about the Levy.

The fact sheet below is the printable version of the special event levy exemption. 

  Electric vehicle levy exemption

The On-demand Passenger Transport Levy (Levy) does not apply to journeys undertaken in electric vehicles.

Electric vehicles 

Electric vehicles are defined as vehicles wholly propelled by electricity, which include: 

  • battery electric vehicles; and 
  • fuel cell electric vehicles. 

Eligible vehicles 

Only vehicles that are wholly propelled by electricity are eligible. Vehicles propelled by dual propulsion systems which combine petrol and electricity are not eligible. 

ODBS authorisation 

All ODBS providers who operate for hire or reward are required to be authorised. This includes service providers that utilise wholly electric vehicles.

Levy reporting for wholly electric vehicles 

Authorised ODBS providers with wholly electric vehicles as part of their fleet are required to lodge Levy returns. 

Providers whose entire fleet consists of only wholly electric vehicles are not required to register for the Levy.

Visit Levy requirements for booking services for more information about the Levy.


The fact sheet below is a printable version of the electric vehicle levy exemption information.

  Safety duties

The Transport (Road Passenger Services) Act 2018 specifies a range of safety duties and standards for passenger transport services.   

The Act defines the roles of those involved in the industry and sets out their obligations and responsibilities, particularly in relation to the health and safety of passengers, drivers and the public.   

At the core of the legislation is a chain of accountability, which is based on the concept of a duty of care and defines various levels of duties depending on the industry roles. 

Where legislation imposes requirements on industry, the role of the Department of Transport is to provide support to industry participants to understand and comply with their responsibilities.   

Further information on Safety Duties can be found on the Safety for industry page.

Opens in a new window Transport (Road Passenger Services) Act 2018

  School buses: exemption from authorisation

A passenger transport service provider that solely provides a school bus service is not considered an on-demand booking service (ODBS) and does not require ODBS authorisation.

A school bus service provider is still required to ensure that the vehicles and drivers used to facilitate this service are appropriately authorised.

School bus services

School bus services are defined under the Transport (Road Passenger Services) Regulations 2020 (the Regulations) as a passenger transport service that:

  • uses vehicles that are equipped to carry more than 8 people; and 
  • is provided solely to carry students, with or without adults who are responsible for them, to or from Ė 
    • a school (as defined in the School Education Act 1999); or
    • another place that students enrolled at school attend for an event or activity approved by the school. 

Legislative requirements 

Under the Regulations, school bus service providers are exempt from all the requirements of the Transport (Road Passenger Services) Act 2018 (the Act), except the requirement to have a safety management system. 

ODBS authorisation 

A school bus service provider is not an ODBS if their service solely: 

  • takes or facilitates bookings for passenger transport vehicles (PTVs) that are used to provide school bus services; and 
  • communicates the bookings to drivers of PTVs providing a school bus service or to providers of school bus services. 

School bus service providers who meet these criteria do not require ODBS authorisation. 

School bus vehicles 

Vehicles that are used solely to provide a school bus service do not require a PTV authorisation. 

Vehicles that are used to provide school bus services, as well as any on-demand charter, regular or tourism passenger transport services need to have the applicable PTV authorisation. 

By the end of September, school bus operators will be able to apply for temporary, 1-month PTV authorisations. Visit Temporary PTV authorisations for school buses for more information.

School bus drivers 

Drivers of a school buses may require a passenger transport driver (PTD) authorisation, depending on the terms of their employment or arrangements for driving the school bus. Visit Passenger transport drivers for more information.

The fact sheet below is a printable version of the school bus exemption from authorisation information.


Page last updated: Tue Feb 8 2022 10:30:29 AM