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Home > On-demand Transport > Passenger Transport Subsidy Scheme (PTSS) > PTSS for on-demand booking services > PTSS journey data submissions

PTSS journey data submissions

All ODBSs registered for PTSS will need to provide the Department of Transport (DoT) with the records of all journeys for which a PTSS-subsidised fare was provided.

DoT will use these records to validate subsidy and co-payment claims and ensure compliance with the Transport (Road Passenger Services) Regulations 2020 and Passenger Transport Subsidy Scheme Guidelines for Industry.

All ODBSs registered for PTSS must keep booking records of PTSS journeys. Each month, these ODBSs are required to submit records of PTSS bookings that took place in a calendar month within 7 days of that calendar month ending.

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What is PTSS journey data used for?

PTSS journey data is compared against the journey details captured by the PTSS mobile app, ODBS application programming interface (API) or manually uploaded by the ODBS. 

DoT then makes checks to ensure that the data matches between the journey details and data submission by the ODBS. Note: this is in addition to other journey validation checks that occur within the PTSS mobile app, ODBS API or manual upload by the ODBS.

Where the journey data provided by the ODBS for a PTSS journey does not match the details of the journey recorded by the driver at the time of the journey, DoT will review the discrepancy and may adjust the balance of the total subsidy in subsequent payments made to the ODBS.

What PTSS records do ODBSs need to keep?

ODBSs must provide DoT with the aggregated journey data of all PTSS journeys at the end of each month, including:

  • date and time the booking was taken/facilitated;
  • date and time the journey started and ended;
  • location the journey started and ended;
  • driver’s passenger transport driver (PTD) authorisation number;
  • vehicle plate number;
  • booking reference number (allocated by the ODBS);
  • number of passengers carried who were seated in a wheelchair (if any);
  • total fare amount; and
  • the subsidy amount for the fare.

How to submit PTSS journey data

PTSS journey data must be submitted via the ODBS’s DoTDirect account. 

Data must be submitted as a .csv file and match the fields outlined in the user guide below.

The required columns can be in any order in your data file, but the column names need to exactly match the specifications.

You can use the below .csv template to format your PTSS journey data.

FAQs

What to do if your data file is rejected

If you upload a data file that contains errors, you will be notified by email that it has been rejected. 

You will then need to fix all errors and re-upload your data file. Your new data file must include all journey records, not just the records you fixed.  

What if I didn’t conduct any reportable journeys in the reporting period?

If you receive a PTSS journey data submission request for a period in which you did not conduct any journeys, you will need to log into DoTDirect and select the “no journeys were conducted during this period” box on the “Upload journey data” screen. 

What happens if a PTSS journey data submission is not completed within 7 days?

If the data is not submitted and completed within 7 days, penalties may apply for non-lodgement of journey data upon request. 

ODBSs will receive one reminder from DoT if they have failed to submit their data by the due date.

DoT will review any discrepancies between the journey data provided by the ODBS and the details recorded by the driver at the time of the journey, which may result in adjustments to the total subsidy in subsequent payments made to the ODBS.

Page last updated: Thu Mar 27 2025 5:14:23 PM