Find out how to use our Passenger Transport Subsidy Scheme (PTSS) mobile app.
To use the Department of Transport (DoT) PTSS mobile app, you must:
- have a DoTDirect account; and
- hold a valid passenger transport driver (PTD) authorisation.
Each time a driver logs in to the PTSS mobile app, drivers accept the PTSS Guidelines for Industry and the PTSS mobile app terms and conditions.
Support
If you require support to use the app, please contact DoT:
- call us at 13 11 56; or
- email us at ondemandtransport@transport.wa.gov.au.
Download the PTSS mobile app
The PTSS mobile app is available for Android and iOS devices.
- The PTSS mobile app for Android is only available via the Google Play store.
- The PTSS mobile app for iOS / Apple iPhone is only available through the Apple App Store
Search “PTSS” in your app store, or use the links below to download.
User guide
Read the Passenger Transport Subsidy Scheme mobile app user guide (below) for important information about using the PTSS mobile app, including:
- how to set up the app;
- how to navigate the app; and
- how to complete a PTSS journey.
Minimum device requirements
The PTSS mobile app can be used on any mobile phone using iOS (16 or above) or Android (13 or above).
Drivers must always carry their device when driving an on-demand rank or hail (taxi) vehicle.
Logging into the PTSS mobile app
Drivers must sign into the PTSS mobile app using their own DoTDirect login details. If you forget your username or password, you can recover them on the DoTDirect website.
Drivers must set up and use two-factor authentication (2FA) to log in to the PTSS mobile app.
The driver must not permit any other individual to use the PTSS mobile app while it is logged in with their DoTDirect credentials, nor must they permit anyone to log in to the app using their DoTDirect credentials.
PTSS journey process
Before beginning a new journey, the driver must use the drop-down list provided in the PTSS mobile app to select the ODBS that provides or facilitates their bookings, or that they have an association arrangement with.
Drivers must enter the vehicle licence number of the vehicle they are providing taxi journeys in.
The vehicle must have a valid PTV authorisation. Subsidies may not be paid where an incorrect vehicle licence number is entered.
The passenger’s PTSS card must be scanned before the journey begins and again before the journey ends.
If a technical issue prevents the passenger’s PTSS card from being successfully scanned, the 10-digit card number and the card expiry date can be entered manually instead. Manual card entries will be reviewed by DoT.
The app performs a range of checks and will not allow a new journey to begin if the driver fails to meet the requirements in the Transport (Road Passenger Services) Act 2018 and subsidiary legislation. The app provides a reason for why you cannot record a journey.
The driver must not enter any false or misleading information into the PTSS mobile app, as this may constitute a fraudulent subsidy claim.
Driver selfies
The PTSS mobile app requires permission to access your phone’s camera.
When prompted, drivers must provide a photograph of themselves (a ‘selfie’), using the mobile device’s camera. The selfie must show the driver’s face at the time of the request. This request will not appear during a PTSS journey.
The selfie must be taken and submitted within the time limit specified, to continue using the app.
Location data
The PTSS mobile app requires permission to access your precise location.
Drivers must ensure that location data is switched on while they are using the PTSS mobile app, and at all times when a PTSS journey is being recorded.
Once a PTSS journey has begun recording in the PTSS mobile app, the driver must keep the app open, ensuring the phone’s screen remains visible and displays the app until the journey ends.
App updates
DoT releases regular updates so the PTSS mobile app works smoothly for taxi drivers.
If you use the PTSS mobile app, keep an eye out for notifications on your phone about updates being released.
Make sure you download and install updates promptly, to ensure you have access to the most up-to-date features and bug fixes.
Planned system outages
DoT regularly maintains our digital systems, which requires temporary system outages.
During an outage, drivers will be unable to log into the PTSS mobile app.
Drivers may log in before the outage commences. A login will stay active for 14 hours. Journey details can be captured while the PTSS mobile app is offline, and will be synced when DoT systems are back online.
Any PTSS journeys not captured by the PTSS mobile app during the outage will need to be manually uploaded by the ODBS, via DoTDirect. Visit PTSS payments for ODBSs for more information about how to manually upload journey details.
Deleting the PTSS mobile app
All taxi drivers must be able to accept PTSS journeys. This can be done through either:
- the PTSS mobile app; or
- digital systems (like dispatch software) provided by your on-demand booking service (ODBS), that are integrated with the PTSS application programming interface (API).
You may delete the PTSS mobile app if you are:
- using your ODBS’s equipment that is integrated with the PTSS API; or
- no longer providing on-demand rank or hail (taxi) services.
You will not be able to log into this app if you no longer hold a PTD authorisation issued by DoT.
Deleting the app will not close your DoTDirect account. Visit the DoTDirect webpage for more information on how to register for, manage or close your DoTDirect account.
Log in FAQs
To be eligible to use the app you must be a driver who holds an active PTD authorisation granted under section 96 of the Transport (Road Passenger Services) Act 2018.
No, you need to create a new password in DoTDirect and log in using the new password.
Most likely because invalid details have been entered. Make sure you have not used a full stop or any spaces before or after your username or password.
You can reset your password on the DoTDirect website.
Verification codes are sent to the mobile number associated with the DoTDirect account you used to log in with.
If your mobile number has changed, you will need to update your contact details in your DoTDirect account to ensure you can receive the verification code.
Your ODBS must be registered for PTSS before they will be listed in the app. Note: it may take up to 24 hours for the ODBS name to display.
The app will display your ODBS’s provider name, which may be different to the business name you are used to seeing.
Make sure you choose the correct ODBS name in the app. Your payments may be rejected or delayed if you choose the wrong ODBS.
Your ODBS should communicate their provider name with you, or you can find it by searching the ODBS authorisation number or business name in the list of authorised on-demand booking service providers.
Most likely because you have not entered the word TAXI before your taxi plate number. If your taxi plate number is 1234, you should enter as TAXI1234
If a driver accidentally enters the wrong vehicle plate number in the app, the subsidy or co-payment for that trip will be refused. It is crucial that the vehicle plate number entered matches the details of the vehicle licence.
To avoid this issue, drivers must ensure that they enter the correct vehicle plate number each time they log in to the app and before beginning a new journey.
One app user per device is recommended, as any data held locally may be lost if another person logs in to the same device.
If there is more than one app user per device, ensure that internet connectivity is first restored and all unsubmitted journeys saved and submitted, before logging off.
PTSS journey FAQs
You must accept location settings to use the app. The app is unable to function properly if you do not provide permissions for precise location.
If you have denied access to your precise location, you can update permissions within your phone’s settings.
You must scan the PTSS card at the start and end of the journey. You may only manually enter journey details or skip scanning in exceptional circumstances (such as technical issues). Manual journeys and skipped scanning will be monitored by DoT.
The app allows for the entry of location names in the address field, when a specific street number is not available.
This ensures that the journey details are accurately recorded and can be submitted for validation and payment.
It is the driver’s responsibility to ensure they enter the correct fare amount into the app before finalising the journey. Once a journey is finalised within the app, drivers are unable to adjust the fare amount.
The exact amount calculated by the app should be used to determine what a passenger owes. The app will calculate the subsidy and fare amount payable by the passenger, based on the total fare entered from your meter.
For example, if the total fare is $28.50 and the subsidy amount is calculated as $21.38, the passenger owes you $7.12.
If the driver tries to enter a booking reference number that has already been used, DoT’s system will place that journey into review. DoT may reject the journey.
When monthly journey data is supplied by the ODBS, the PTSS journey may also be rejected.
In the event of a technological failure that prevents you from recording a PTSS journey and submitting it to DoT via the app or API, your ODBS may manually upload a record of the PTSS journey on your behalf, via its DoTDirect account.
You should work with your ODBS to ensure you have a method to collect journey details in the event of any technical issues.
It’s recommended that you are online when using the app to reduce the risk of data being lost.
If there is no reception or internet access due to outages, the app will hold the recorded trips locally on the device. These trips will not be submitted to DoT for verification and payment until connectivity is restored.
It is the driver’s responsibility to check the status of any trips recorded. These can be synchronised in the app, once connectivity is restored. Journeys that haven’t been submitted are red, synchronised journeys are green.
All PTSS journey data that has been successfully synced is saved and held by DoT. Should you lose or change your phone, all previously saved data will be restored when you download the app and log in using your DoTDirect credentials.
If you delete the app without ensuring your journeys have synced, your data may be lost. DoT cannot make payments for lost journeys.