Safety management for authorised booking services
A critical part of meeting safety requirements for a booking service is developing and using a Safety Management System, customised to your business.
Visit the Safety Management Hub to find out how to develop a Safety Management System.
A Safety Management System is a set of policies, procedures and plans that systematically manage health and safety by identifying safety risks and putting in place steps to mitigate them.
A Safety Management System must:
- identify foreseeable hazards and assess the level of risk associated with each hazard;
- outline procedures to eliminate or minimise the hazards/risks identified;
- be documented in writing and readily accessible by people who need to use it; and
- be regularly reviewed, evaluated and updated.
The Safety Management System should match the services an ODBS provides – smaller ODBSs may have less detailed Safety Management Systems than larger ones.
Visit the Safety management hub to find out how to develop a Safety Management System.
The hub includes:
- guides, case studies and templates to help you develop your Safety Management System; and
- extra tips for the main hazards your Safety Management System should address, including:
- driver distraction;
- driver competency;
- vehicle mechanical failure;
- passenger safety;
- misuse of camera recordings; and
- other foreseeable hazards.