Safety management for authorised booking services

A critical part of meeting safety requirements for a booking service is developing and using a Safety Management System, customised to your business.

Visit the Safety Management Hub to find out how to develop a Safety Management System. 

  What is a Safety Management System?

A Safety Management System is a set of policies, procedures and plans that systematically manage health and safety by identifying safety risks and putting in place steps to mitigate them.

A Safety Management System must:

  • identify foreseeable hazards and assess the level of risk associated with each hazard;
  • outline procedures to eliminate or minimise the hazards/risks identified; 
  • be documented in writing and readily accessible by people who need to use it; and
  • be regularly reviewed, evaluated and updated.

The Safety Management System should match the services an ODBS provides – smaller ODBSs may have less detailed Safety Management Systems than larger ones.

How to develop a Safety Management System

Visit the Safety management hub to find out how to develop a Safety Management System. 

The hub includes:

  • guides, case studies and templates to help you develop your Safety Management System; and 
  • extra tips for the main hazards your Safety Management System should address, including:
    • fatigue;
    • assault;  
    • driver distraction;
    • driver competency;
    • vehicle mechanical failure;
    • passenger safety;
    • misuse of camera recordings; and
    • other foreseeable hazards.
Page last updated: Wed Oct 11 2023 3:34:35 PM