What are passenger transport vehicles?

Passenger transport vehicles (PTVs) are vehicles used or intended to be used in providing a passenger transport service. This is the transport of passengers for hire or reward, including on-demand, tourism and regular passenger transport services.

  What is a passenger transport vehicle?

Passenger transport vehicles (PTVs) are vehicles used or intended to be used in providing a passenger transport service. This is the transport of passengers for hire or reward, including on-demand, tourism and regular passenger transport services.

Anyone can apply for a PTV authorisation and there are no limits to when and where they can operate or how many authorisations someone can hold.

Vehicles with a PTV authorisation can operate for multiple on-demand booking services as long as certain authorisation requirements are met (for example, appropriate signage and equipment).

  What is a PTV authorisation?

A PTV authorisation is an authorisation to operate a vehicle to provide a passenger transport service. There are four categories of PTV authorisation:

  • On-demand rank or hail (OD-RH) = a PTV authorisation of the on-demand rank or hail category.
    Vehicles with a PTV authorisation OD-RH can ply or tout for hire on a road or in another place accessible to the public. This means they can offer trips to people on the side of the road or within a public space.
     
  • On-demand charter (OD-C) = a PTV authorisation of the on-demand charter category.
    Vehicles with a PTV authorisation OD-C can take on-demand trips that do not include a rank or hail service (i.e. charter trips). They must only take pre-booked work.
     
  • Regular passenger transport (RPT) = a PTV authorisation of the regular passenger transport category.
    The transport of passengers for hire and reward that is conducted according to regular routes and timetables.
     
  • Tourism passenger transport (TPT) = a PTV authorisation of the tourism passenger transport category.
    The transport of passengers (tourists) for hire or reward to destinations listed on a publicly available tour itinerary, for the purposes of tourism.

A PTV authorisation can be issued for one or more categories – there is no cost to add extra categories. OD-RH and OD-C cannot be chosen together – having an OD-RH category authorises you to do charter work as well, however an OD-C category does not authorise you to do rank or hail/taxi work as there are different requirements for these vehicles.

A key feature of the PTV authorisation is that it is available for multiple periods – 1, 3, 6 and 12 months – to cater for demand due to seasonality or special events.  Note that one-month PTV authorisations cannot be renewed – these authorisations are offered for when a temporary or replacement vehicle is required.

A PTV authorisation can only be granted to a vehicle with"

  • a valid registration;
  • a passed roadworthiness inspection; and
  • the correct Motor Injury Insurance (MII) class.

Visit How to apply for PTV authorisation for full details on how to apply.

Who can hold a PTV authorisation?

Anyone can apply for a PTV authorisation and there will be no limits to when and where they can operate or how many authorisations someone can hold.

PTV authorisations need to be linked to a vehicle. The person who is granted the PTV authorisation should therefore be the person who is responsible for the day-to-day operation of the vehicle – either the vehicle’s registered owner or someone to whom the vehicle owner has given their consent.

For this reason, the PTV authorisation cannot be granted in the name of a partnership or trust; it must be granted to an individual person or body corporate.

COVID-19 relief for industry: PTV authorisation renewal fees waived

Passenger transport vehicle (PTV) authorisation fees will be waived for those who currently hold an active PTV authorisation that is due for renewal before April 2021, to provide timely financial relief to the passenger transport industry and ease the disruption of the COVID-19 pandemic. Visit the COVID-19 relief for passenger transport industry webpage for further information.

  What equipment does an authorised PTV need?

PTV OD-C (charter)

  • To operate as an authorised PTV in the on-demand charter category, the vehicle must have: 
    • prominent livery; or
    • a sign in the left of the rear window (or on the vehicle and visible from the rear) that indicates the On-demand Booking Service (ODBS) the vehicle is operating under; and
    • interior signage to advise customers that a camera surveillance unit (CSU) is installed, if applicable.
  • The vehicle cannot be marked using the word “taxi” in a misleading way.
  • Drivers of OD-C PTVs must make their driver ID document visible to the hirer at the time of booking, or display it in the vehicle/on person.
    • Note: a driver ID document is not a driver’s licence. For drivers of OD-C PTVs, the driver ID document must contain a photograph of the driver and their first name. These requirements may already be met, for example by driver profiles displayed to customers by app-based booking services.

Read the Passenger Transport Vehicles: On-demand Charter fact sheet below for more details.

PTV TPT and RPT

  • There is no specific equipment or markings that a vehicle authorised as a PTV in the TPT or RPT categories requires. 
  • A vehicle authorised as a PTV in the RPT category must be associated with an authorised RPT service provider. 

PTV OD-RH (taxi)

  • To operate as an authorised PTV in the on-demand rank or hail category, the vehicle must have: 
    • a working fare calculation device (meter) that has been installed in accordance with the manufacturer’s instructions;
    • roof light and roof sign that are clearly visible in daylight;
    • external livery; 
    • a security camera and signage on the inside and outside of the vehicle advising passengers that a camera is installed, that meets the Camera Surveillance Unit Standards 2019; and
    • taxi plates affixed.
  • New PTV OD-RH authorisations will be issued with taxi plates. The PTV authorisation holder must also declare that they undertake to attach raised lettering upon receipt of the taxi plate.
  • Taxi vehicle interiors must display the ODBS: 
    • authorisation number/s
    • contact information; and
    • fare schedule.
  • Drivers of OD-RH PTVs must display their driver ID document and ensure it is visible to all passengers in vehicle.
    • Note: a driver ID document is not a driver’s licence. For drivers of OD-RH PTVs, the driver ID document must contain a photograph of the driver, their first name and their driver ID number. Existing taxi driver ID cards meet these requirements.

Read the Passenger Transport Vehicles: On-demand Rank or Hail fact sheet below for more details.

For further information, visit PTV equipment and modifications.

  Safety duties for passenger transport vehicle providers

A chain of accountability framework applies for the passenger transport industry in WA. The Act defines roles for those involved in each level of the industry and sets out their obligations and responsibilities, particularly in relation to the health and safety of passengers, drivers and the public. 

Providers of PTVs, whether they own one vehicle, or an entire fleet, have a safety duty to ensure the vehicles are safe and will not cause injury or harm to anyone.

A provider of a PTV may be:

  • a PTV authorisation holder; or
  • the owner of the vehicle that the PTV authorisation is attached to.

Officers of PTV providers also have safety duties. These are people who have the capacity to make decisions related to the provision of PTVs, whose role it is to ensure that the PTV provider complies with their safety duty.

For further information about safety duties, visit the Safety for industry page.

  Your business; your risk

The DoT considers your proposed business arrangements for its own purposes. If you make arrangements and they cause you to lose money, that is a matter for you; DoT is not liable. DoT therefore suggests that you take care when making your arrangements. In particular choose your business associates with care.

  Insurance requirements

Motor Injury Insurance (MII)

Motor Injury Insurance (MII) is an expanded insurance cover, that provides treatment, care and support if you are catastrophically injured in a vehicle crash, irrespective of whether another driver is found at fault in the crash.

Any vehicle used to carry passengers for hire and reward must have the correct class of MII recorded against its registration. This is defined by the Insurance Commission of Western Australia (ICWA).

The MII class will be automatically adjusted to reflect your vehicle size and type of passenger transport service as part of the PTV application.

If the PTV application is for a vehicle that is owned by another party, the registered owner of the vehicle must attend a Driver and Vehicle Services Centre with a completed Declaration of Motor Injury Insurance Class (Form E67) to change the MII class to the appropriate hire or reward category. This must be done before you can successfully apply for the PTV authorisation.

Important note: If you wish to have insurance cover for the cost of damage to vehicles and property, you need to have separate vehicle insurance with a private insurance company.

Visit the Motor Injury Insurance page for further details.

External Link Insurance Commission of Western Australia (ICWA) website

What kind of plates can go on a PTV?

Authorised PTVs can have a range of plates, depending on the categories they are authorised for. 

On-demand charter (OD-C), tourism passenger transport (TPT) and regular passenger transport (RPT)

PTVs authorised for OD-C, TPT and RPT work can operate using:

  • state (ordinary) plates;
  • CVL plates; or
  • custom plates (fees apply – see PlatesWA for more information).

Note: PTVs authorised in these categories cannot have ‘TAXI’ plates affixed to the vehicle.

On-demand rank or hail (OD-RH) (taxi)

PTVs authorised for OD-RH (taxi) work must have ‘TAXI’ plates – operating a taxi without these plates is against the Regulations and makes you liable for penalties. 

If your vehicle does not have ‘TAXI’ plates when you apply for a PTV authorisation, you will be issued the appropriate plates once you have paid your PTV authorisation application fee. You will need to pick your ‘TAXI’ plates up from a Driver and Vehicle Services (DVS) Centre or regional office, and attach them to your taxi vehicle prior to taking any trips.

Visit Apply for a PTV authorisation: OD-RH (taxi) for more information.

Discontinued plates

Previously, there were several other plate types that identified vehicles authorised to do on-demand work. These include:

  • SCV – Small Charter Vehicle;
  • PT – Private Taxi;
  • TC – Tour and Charter; and
  • CT – Country Taxi.

PTVs currently operating with these plates may continue to use them, however they cannot be remade if they are damaged, lost or stolen. In this case, they must be replaced by either ‘TAXI’, ‘CVL’, or state/custom plates, depending on the type of work the vehicle is authorised to do.

The table below explains current plate types that may be attached to PTVs, whether a remake is available, and which type of plate you must get if a remake is required. 

Existing plate type Remake available Must change to new 'TAXI' plate Able to change to 'CVL' plate Able to change to state (ordinary) or custom plate
TAXI Yes Yes No No
CT No Yes No No
CVL Yes No Yes Yes
SCV No* No Yes Yes
TC No No Yes Yes
PT No No Yes Yes

*Custom SCV plates can be remade – the "Small Charter Vehicle" text will be removed.

Visit Government/Commercial plates for more information.

Retaining plates in Department of Transport centres

From early 2022, PTV-specific plates cannot be retained by DVS Centres, regional offices or DoT agents for more than 90 days.

PTV plates can be physically retained by DoT for 90 days from the date they are received.

After 90 days, the physical plate will be destroyed. If you wish to have them issued to another vehicle after this time, the plates must be remade and a remake fee will apply. 

The option to have retained plates remade will be available to you for 365 days from the date you originally retained them, unless you have previously advised DoT that you do not wish to have your plate remade.

Any affected customers will be contacted directly regarding options for their retained plates.

Note: several PTV-specific plate types cannot be remade. View the Discontinued plates section above for an overview of these plates.  

Page last updated: Mon Nov 8 2021 12:01:58 PM