General feedback, compliments and complaints

Please complete the general feedback form below if you would like to offer a suggestion, send a compliment or make a complaint.

If you have a speech or hearing difficulty, you can contact the National Relay Service (NRS) for assistance with your call. This is an Australia-wide telephone service available at no additional charge.

To make a Voice relay call through the NRS all you need to do is: 

• Contact the NRS on 1300 555 727. 
• Ask for 131156. 
• To make a TTY relay call through the NRS all you need to do is: For TTY (Speak and Read or Type and Read):
  • Contact the NRS on 133677.
  • Ask for 131156.
• For TTY (Type and Listen):
  • Contact the NRS on 1800555677.
  • Ask for 131156.

If you require assistance or an interpreter, phone 13 11 56 and request an interpreter for your language.

The Department of Transport is committed to an accessible, fair and equitable feedback process and to improve processes and services to provide a positive customer experience. To find out more refer to our Customer Feedback Management Policy.

Please note we will not respond to any feedback which contains sexist, racist or any other anti-social or inappropriate comments.

Questions marked as * are mandatory.