COVID-19: Updates on Department of Transport services

Camera surveillance units

Camera surveillance units help ensure passenger and driver safety in passenger transport vehicles. From 1 July 2021, all on-demand rank or hail passenger transport vehicles (taxis) in WA must have a suitable type of camera surveillance unit installed.

  Camera Surveillance Unit Standards 2020

The Transport (Road Passenger Services) Regulations 2020 (the Regulations) require providers of on-demand booking services (ODBSs) and passenger transport vehicles (PTVs) to ensure that any vehicle used, or intended to be used for on-demand rank or hail work is fitted with a camera surveillance unit (CSU) that meets the Camera Surveillance Unit Standards 2020 (2020 Standards) and is in working order.

The 2020 Standards supersede previous versions of the Standards. 

Why is a CSU important?

Due to the anonymous nature of rank or hail work, it is important for on-demand rank or hail (taxi) PTVs to have a suitable type of CSU installed that meets the 2020 Standards – this protects both drivers and passengers.

When a taxi driver accepts a rank or hail job, limited trip details (such as passenger contact information) are recorded. In contrast, on-demand charter PTVs can only accept pre-booked work. This means that trip details are known prior to the driver accepting the job, and detailed records of who hired the vehicle, who drove the vehicle and the vehicle itself are recorded.

Other types of PTVs – such as on-demand charter or tourism – may choose to install a CSU, however this is not mandatory. Any CSU installed in a vehicle, where images may be recorded of people inside the vehicle, must be accompanied by signage and be operated in accordance with the Regulations.

ODT_P_Camera_Surveillance_Unit_Standards_2020.pdf icon Camera Surveillance Unit Standards 2020 Kb
External Link Transport (Road Passenger Services) Regulations 2020

  About the CSU transition

The Transport (Road Passenger Services) Regulations 2020 have introduced some significant changes to CSU requirements for taxis. 

By 1 July 2021:

  • all taxis in Western Australia must have a CSU that meets the requirements of the 2020 Standards installed, including regional taxis;
  • authorised ODBSs will be responsible for providing copies of recordings from CSUs when required; and
  • authorised ODBSs can access CSU recordings for their own use in specific circumstances

Transition timelines for CSUs

Date Transition
1 July 2021
  • All taxis must have a CSU installed that meets the requirements of the 2020 Standards. Any CSU that does not meet the requirements of the 2020 Standards must be replaced by this time – this includes Verifeye VA-4600 and MTI Sigtec MK4 devices.
  • The ODBS is required to provide CSU recordings from their associated PTVs on receipt of a notice to produce or other equivalent direction from Police, Department of Transport (DoT) authorised officers or other agencies. Penalties may apply to ODBSs for failing to provide these recordings when requested.
  • ODBSs must maintain their own systems and processes for accessing and downloading CSU recordings – DoT Officers will no longer provide services to assist ODBSs to do this.  

2 July 2019

  • All taxis operating predominantly in the levy area must have a compliant type of CSU.
  • Taxis operating outside of the levy area (including those in Mandurah and Murray) will not need a CSU until July 2021. However, if the taxi provides any transport that starts and ends in the levy area, then a compliant CSU must be installed.
  • CSUs that met the requirements under the 2017 Standard and were installed in a taxi prior to 2 July 2019 can continue to be used in that vehicle. These devices will need to be replaced with a device compliant with the 2020 standards before July 2021.
  • Authorised booking services can access recordings from CSUs in accordance with the rules outlined in the regulations.
  • Regulations require that the ODBS is responsible for ensuring that CSUs are installed properly and are maintained in working order.
  • Use of approved installers is no longer required.
  • Annual camera inspection cards no longer need to be provided during annual inspection.
External Link Transport (Road Passenger Services) Regulations 2020

  CSU responsibilities for on-demand booking services

In line with the chain of accountability framework in the Transport (Road Passenger Services) Act 2018, a greater responsibility is placed on ODBSs for ensuring that taxis meet mandated camera requirements. 

ODBSs are responsible for: 

  • ensuring devices of the required standard are fitted in all taxi vehicles and are in working order;
  • having systems in place to access and download recordings when requested by Department of Transport (DoT), Police, other agencies or for the ODBS’s own use;
  • displaying signage to notify passengers that they are being recorded;
  • maintaining processes to ensure that recordings are not used for unauthorised purposes; and
  • ensuring that copies of recordings are stored for the minimum required time and properly disposed of as required in the Regulations.

Authorised uses of camera system recordings by ODBSs are outlined in the Regulations.

DoT recommends that ODBSs inspect every taxi when the CSU is first installed, and at least quarterly thereafter, for maintenance and compliance checks. CSU suppliers or installers should be contacted to obtain user manuals and support for specific CSU models.

To assist ODBSs in undertaking ongoing assessments of the CSU’s standards and operability, a Camera surveillance unit checklist template is provided below. 

CSUs in PTVs other than rank or hail (taxis)

Though CSUs are only mandated for taxis, the Regulations do apply some requirements to the use of CSUs in other categories of PTV.

If a CSU is installed in a PTV other than a taxi:

  • a clearly visible sign notifying passengers that they are being recorded must be placed inside the front of the vehicle;
  • recordings can only be used for authorised purposes as defined in the regulations; and
  • copies of recordings must be provided to Police or Authorised Officers (such as DoT Education and Compliance Officers) when required.
External Link Transport (Road Passenger Services) Regulations 2020
ODT_P_ODBS_CSU_Checklist_Template.pdf icon Camera surveillance unit checklist Kb

  How to choose a suitable CSU for your needs

Demand for CSUs will be high in the lead up to the installation deadline on 1 July 2021. It’s important to plan and act to ensure all taxis being dispatched work are compliant from July.

When deciding on which CSU type to install, ODBSs should consider:

How will you download recordings?

  • It is the ODBS’s responsibility to access recordings when requested by DoT, Police or for their own use. ODBSs must have systems in place to access and provide copies of recordings from taxis they dispatch work to.

How will you maintain the device?

  • ODBSs have an obligation to ensure CSUs are working at the required standard whenever the vehicle is operating. When choosing a device, think about how:
    • replacement parts will be sourced;
    • repairs will be made; and 
    • the device will be serviced.

Which device meets your business needs?

  • ODBSs should try to choose a device that is simple to use and investigate any additional functionality that could boost their business – for example, many devices have wireless and remote downloading capabilities. 
  • Some vehicles may require a modification approval in order to have a specific type of CSU installed. ODBSs should ensure they are aware of these requirements before choosing a specific CSU type. 

DoT has developed a checklist to help ODBSs ensure their CSUs meet the required standards (below).

ODT_P_ODBS_CSU_Checklist_Template.pdf icon Camera surveillance unit checklist Kb

  Suitable CSU devices

The following devices have been assessed by DoT and found to be capable of meeting the requirements of the 2020 Standards as specified in the below table. 

Though these devices may be capable of meeting the required standard, it is the responsibility of service providers to ensure that they are installed and maintained in a way that complies with the relevant standard.

You may install a CSU that is not listed below, provided it meets the required Standards. Refer to the Transport (Road Passenger Services) Regulations 2020, 2020 Standards and Camera surveillance unit checklist (below) to help you decide whether a different CSU you have found is suitable.

Device Known suppliers Contact details  Meets 2020 Standard
13cabsi 13CABS (03) 9277 3450 Yes
DTI MDR5-L

Nova Communications

(08) 9445 1555

Yes
Oiiicam-1 Oiiicam Pty Ltd 0404 881 520 Yes
MCRX2, with OCX2 Wide Helius IR Camera No current suppliers   Yes
PHSureCam V.1.0 PHSURE

admin@phsure.com.au

Yes
Streamax G60DT X5-Lite Discontinued product   Yes
Streamax G60DT X5-Lite V2

Swan Taxis

Nova Communications

Streamax Australia

(08) 9422 2270

(08) 9445 1555

1300 822 986

Yes
TaxicamHD TXC4010TVI

Black & White Cabs (WA) Pty Ltd

Nova Communications

(08) 9230 0440

(08) 9445 1555

Yes
VT-300SE

Demand Transport Services

Nova Communications

(08) 6507 4041

(08) 9445 1555

Yes
SOLO-M04-SB-G Swan Taxis (08) 9422 2270 Yes
Crown Cabs MK1 Transport Security Cameras

1300 121 314

info@transportsecuritycameras.com.au

Yes

 

Important: Please note that depending on the installation of the CSU, suppliers and/or operators may require a modification permit for the camera mounting. This will be determined by the Authorised Inspection Station at the initial inspection. Details on how to determine if a vehicle modification permit is needed can be found on the Vehicle accessories and fittings webpage.

Superseded devices

Verifeye VA-4600 or MTI Sigtec MK4 devices do not comply with the 2020 Standards. From 1 July 2021, any taxi with one of these devices must have it replaced with a suitable CSU device that meets the 2020 Standard.

Verifeye VA-4600 or MTI Sigtec MK4 devices must not be installed in any new taxi vehicles.

ODT_P_Camera_Surveillance_Unit_Standards_2020.pdf icon Camera Surveillance Unit Standards 2020 Kb
ODT_P_ODBS_CSU_Checklist_Template.pdf icon Camera surveillance unit checklist Kb
External Link Transport (Road Passenger Services) Regulations 2020

  Submit your CSU device for inclusion in DoT’s list of suitable devices (manufacturers/suppliers)

Applications for the inclusion of new system types in DoT’s list of suitable CSU devices for the WA rank or hail (taxi) market are encouraged.  

Suppliers who would like to market their product for use in WA rank or hail PTVs (taxis) should complete the Camera surveillance unit assessment application (below) and submit it via email to On-demand Transport

Submissions must include:

  • a sample device with all related equipment to enable testing;
  • instructional materials for the driver and the download operator;
  • installation components and instructions;
  • any items of equipment and software required to access recordings on the test device;
  • details of any approvals in other Australian states or territories; and
  • day/night testing footage recorded on camera's memory for testing and download.

You may also be asked to provide access to a test device installed in a vehicle for testing.

Submissions received will go through an assessment process which may include:

  • running the system over the minimum 288 hours recording duration;
  • accessing and copying recordings on the system;
  • testing the system against current fluctuations; and
  • assessment of image quality in both day and nighttime conditions, using the test chart available on the last page of the ANZPAA Recommendations for CCTV Systems.

Systems that meet some but not all of the required standards may be considered for inclusion in some circumstances. Devices approved in other Australian states that do not meet all of the requirements of the 2020 standards may also be included.

Important: Please note that depending on the installation of the CSU, suppliers and/or operators may require a modification permit for the camera mounting. This will be determined by the Authorised Inspection Station at the initial inspection. Details on how to determine if a vehicle modification permit is needed can be found on the Vehicle accessories and fittings webpage.

ODT_P_Camera_Surveilance_Unit_Assessment_Application.docx icon Camera surveillance unit assessment application Kb
Opens in a new window ANZPAA: Resolution test chart for use with ISO Standard 12233

  Forms and documents use on this page: Passenger transport vehicle camera surveillance units

 

Page last updated: Tue Mar 30 2021 4:57:30 PM