How to accept TUSS vouchers

How to accept a TUSS voucher

Before the trip

Before the start of the trip, drivers must: 

• Obtain the passenger’s TUSS card and TUSS voucher booklet.
• Complete the following fields on the TUSS voucher:
  • Date (on stub and voucher);
  • From (pickup location, on stub and voucher);
  • TUSS Participant Number;
  • Expiry date;
  • Driver ID number (stub and voucher);
  • Taxi vehicle licence number plate;
  • Start time;
  • Odometer reading at the start of the trip;
  • Street address and suburb that the trip starts and ends at;
  • On-demand booking service authorisation number;
  • Job number;
  • Wheelchair used (yes/no) (for green and purple vouchers only); and
  • Tariff 3 (yes/no).

Check the picture below to see which boxes need to be filled out before a trip starts (highlighted yellow).

After the trip

At the end of the trip, the driver must complete the following fields on the voucher:

• Fare paid by passenger (stub and voucher);
• Driver’s signature (stub); 
• Finish time;
• Odometer reading at the end of the trip;
• To (drop off destination, on the stub and voucher);
• Total kilometres;
• Total cost of the fare; and
• Subsidy value. 

Check the picture below to see which boxes need to be filled out after a trip ends (highlighted yellow).

Make sure you sign the Driver Declaration on the back of the voucher. Unsigned vouchers will not be paid. Check the picture below to see which boxes need to be completed on the back of the voucher. 

After you have signed the Driver Declaration:

• remove and keep the completed TUSS voucher from the booklet; and
• return the booklet and TUSS card to the passenger.

DoT has developed a visual TUSS how-to-guide for drivers. Read How to complete TUSS vouchers: a guide for taxi drivers below, or print a copy to keep in your taxi.

Tips for completing TUSS vouchers

Follow the below tips so your TUSS vouchers can be processed quickly, ensuring timely payment.

• Write clearly and legibly.
• Use the correct date and time formats – 24 hour time, dates DD/MM/YYYY.
• Check that all TUSS participant and trip details are entered correctly before submitting your vouchers – the Department of Transport (DoT) does not correct errors made when completing vouchers.
• Make sure you sign the Driver Declaration on the back of the voucher – unsigned vouchers will not be paid.
• If there are sections where you are writing the same answer for each trip (such as the on-demand booking service authorisation number or PTD authorisation / Driver ID number), consider making and using a stamp.

DoT has developed a visual TUSS how-to-guide for drivers. Read How to complete TUSS vouchers: a guide for taxi drivers below, or print a copy to keep in your taxi.

Submitting TUSS vouchers for reimbursement

After completing a TUSS voucher for a taxi journey, the driver is entitled to payment for the subsidised fare from the Department of Transport (DoT).

These payments are administered by a third-party voucher processing contractor – they accept TUSS vouchers, check that the vouchers are valid, and pay the taxi driver (or the driver's agent) the appropriate amount. TUSS vouchers must be submitted for payment within 90 days of the voucher’s date of travel. 

Drivers should ensure that all vouchers are filled in correctly before submitting them for payment – DoT does not correct errors made when completing vouchers.

The current voucher processing contractor is Black & White Cabs. Drivers should submit the completed TUSS voucher in person or by post to:

Black & White Cabs
1/33 Frederick St
Belmont WA 6104

Once validated, Black & White Cabs will credit the driver's nominated Australian bank account within five working days.

Note: When returning or changing the number plate of a vehicle with an on-demand rank or hail (OD-RH) (taxi) PTV authorisation, ensure all TUSS vouchers received for trips undertaken in that vehicle are submitted and processed before you return or change the plate.

Any vouchers submitted after the plate has been returned or changed will require manual review and may result in an additional processing period of up to 14 days.