On-demand transport industry portals

Authorised service providers can access the Driver and Vehicle Industry Dashboard (DVID) via DoTDirect to confirm authorisation information about the drivers and vehicles they dispatch work to.

For more information visit the Driver and Vehicle Industry Dashboard page.
 

What is a notifiable occurrence?

A notifiable occurrence is an incident of a serious nature that involves, or has the potential to result in injury, violence or abuse of a person. 

Notifiable occurrences include:

• an incident involving the vehicle being used to provide a passenger transport service that must be reported to the police under section 56 of the Road Traffic Act 1974;
• an accident or incident involving a vehicle being used to provide a passenger transport service that results in:
  • an injury that is treated by an ambulance officer; or
  • an injured person being treated at a hospital;
• a collision involving a vehicle being used to provide a passenger transport service that results in damage to the vehicle that is sufficient to prevent the completion of the journey in that vehicle;
• a mechanical or other fault in a vehicle being used to provide a passenger transport service that renders the vehicle unsuitable to be used to provide a passenger transport service without substantial or significant mechanical repairs or services;
• an incident involving a driver or a passenger of a vehicle being used to provide a passenger transport service that results in a complaint to the police involving allegations of:
  • sexual assault; or
  • indecent exposure; or
  • assault; or
  • physical threats or other intimidation;
• an incident involving the conduct of a driver while driving a vehicle being used to provide a passenger transport service that results in the driver being charged with a serious offence. Serious offences are defined in the Transport (Road Passenger Services) Regulations 2020, including specific provisions under the Road Traffic Act 1974 and The Criminal Code;
• an incident involving:
  • the misplacement of a visual, audiovisual or audio recording from a camera surveillance unit installed in a passenger transport vehicle; or
  • the use in contravention of regulation 111 of a visual, audiovisual or audio recording from a camera surveillance unit fitted in a passenger transport vehicle; or
  • the viewing, downloading, copying, playing, editing or erasing of a visual, audiovisual or audio recording in contravention of regulation 113.

What is a notifiable occurrence report?

On-demand booking services (ODBSs) and passenger transport drivers are required to report notifiable occurrences to the Department of Transport (DoT) via DoTDirect. Reporting notifiable occurrences facilitates the monitoring of safety and causes of incidents in the passenger transport industry. 

Notifiable occurrence reports must be made as soon as practicable after the ODBS or the driver becomes aware of the notifiable occurrence.

Who needs to submit a notifiable occurrence report?

Authorised ODBSs and authorised passenger transport drivers have a responsibility to submit notifiable occurrence reports and must do this through their DoTDirect account. 

All authorised ODBSs are required to also keep a register of all notifiable occurrences they become aware of.

How to submit a notifiable occurrence report

Notifiable occurrence reports can only be made via DoTDirect.

You will be asked to complete details of the incident and select the category that best matches the incident. Notifiable occurrences can fit under the below categories.

What is an alleged driver conduct report?

An alleged driver conduct report is a report made by an authorised ODBS to notify DoT of allegations that a driver of an on-demand passenger transport vehicle was engaged in conduct that would affect the driver’s suitability to drive in the on-demand transport industry. Alleged driver conduct reports must be made within 48 hours of the ODBS becoming aware of the alleged conduct. 

Submitting an alleged driver conduct report

Authorised ODBSs have a responsibility to submit alleged driver conduct reports and must do this through their DoTDirect account.

The report is made online via the ODBS DoTDirect account. It must contain the details of any driver that has (or is alleged to have) engaged in any conduct or omission which a reasonable person would consider affecting their suitability to be an authorised driver. This includes information pertaining to either their character or adherence to road safety principles.

Read the Notifiable occurrences and alleged driver conducting reporting user guide (below) for more information on how to submit a report.

It is important that passengers only take on-demand transport trips with authorised providers. 

Check the authorisation status of any passenger transport driver or on-demand booking service using DoT’s online look-ups – visit Check your on-demand transport provider is authorised for more information.