Ask DoTBot
Login or
PTSS pilot for industry
This section provides information and guidance for on-demand booking services (ODBSs) and passenger transport drivers about their responsibilities during the PTSS pilot.
The PTSS pilot aims to help the Department of Transport (DoT) test the new PTSS system before it is fully rolled out by 1 March 2025.
The initial 2-week pilot ran from Monday 2 to Friday 13 December 2024 in the Perth metropolitan area, with a small group of taxi drivers from Black & White Cabs. From 13 December 2024, the pilot was extended in the Perth metropolitan area with the support of Black & White Cabs and participating drivers.
During February 2025, the pilot is expanding with more drivers from Black & White Cabs, as well as participating drivers and on-demand booking services (ODBSs) in Northam and Albany.
Pilot drivers will be able to transport passengers using the PTSS card, and capture journey details using the PTSS mobile app.
What will happen on a pilot journey
The below steps outline the “pre-start” that all drivers must complete before they are able to transport PTSS pilot participants.
- Launch the PTSS mobile app.
- Using the drop-down list provided on the PTSS mobile app home page, select the ODBS that will facilitate your bookings.
- Enter and confirm the licence plate number of the vehicle you are using.
Note: You will have to repeat this process each time you change to a new vehicle.
The below steps outline the process on a PTSS pilot journey.
- Request the passenger’s PTSS card.
- Scan the PTSS card to ensure the passenger’s subsidy is applied to the journey.
- At the conclusion of the journey, you will scan the passenger’s PTSS card again.
- Enter the total fare amount from the meter into the PTSS mobile app. The app will then calculate the subsidy and fare amount payable by the passenger.
Note:
- If a technical issue prevents the passenger’s PTSS card from being successfully scanned, the 10-digit PTSS card number and the card expiry date can be entered manually instead. If problems persist, request the passenger use their TUSS vouchers.
- If prompted, you must provide a photograph of yourself (a ‘selfie’), using your mobile device’s camera. This must be completed within the time limit specified, to continue using the app. The selfie must show the driver’s face at the time of the request.
- The PTSS mobile app must remain open for the duration of the journey.
For more details on how to use the PTSS mobile app, visit How to use the app.
How will payments to drivers work?
During the pilot, subsidy payments and, where applicable, co-payments, for eligible completed PTSS journeys will be made twice per week on behalf of drivers to the bank account nominated by the ODBS.
Drivers and ODBSs will have access to detailed records of their journeys and payments through their own DoTDirect account.
How to provide feedback
DoT will contact pilot drivers to provide feedback about their overall experiences using the new PTSS system.
If you have feedback you would like to share during the pilot, you can call 13 11 56 or email tussupdates@transport.wa.gov.au.
Where to get help
If you require support to use the app, please contact the Department of Transport:
- call us at 13 11 56; or
- email us at tussupdates@transport.wa.gov.au.
FAQs for industry
Will the PTSS mobile app work on my phone?
The PTSS mobile app can be used on:
- any device operating on iOS 16.0 or above with NFC scanning capabilities enabled; or
- any device operating on Android 13.0 or above, with NFC scanning, GPS and camera capabilities enabled.
When will the full PTSS system go live?
PTSS will replace TUSS by 1 March 2025. From this date, drivers for all ODBSs providing rank or hail services must be able to accept PTSS.
There will be a transition period between 1 March and 30 September 2025, where old TUSS cards and vouchers may be accepted by taxi drivers in exceptional circumstances.
What can I do if the PTSS card will not scan?
If a technical issue prevents the passenger’s PTSS card from being successfully scanned, the 10-digit PTSS card number and the card expiry date can be entered manually instead. If problems persist, request the passenger use their TUSS vouchers.