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Alert us

About DoT Alert Us

The DoT Alert Us phone and email contact has been established to provide an avenue for DoT customers and members of the community to report suspicious, unethical or corrupt behaviour relating to a: 

  • driver
  • vehicle
  • person's identity
  • person employed by DoT 
  • business, employer or organisation DoT undertakes business with; and/or,
  • DoT service or business activity.

You can report suspicious, unethical or corrupt behaviour using the 'DoT Alert Us' email address, telephone number or mail. You may remain anonymous.

If your enquiry does not relate to suspicious, unethical or corrupt behaviour, use our online enquiry form.

Submitting a report

Before making your report please consider the below points.

  • Whether you want to remain anonymous.
  • Types of offences in which DoT is interested.
  • Information relating to the incident which DoT will find useful.
  • Whether you have supporting documents, screenshots and/or photographs.
  • If any of the information is best provided to another authority.
  • What DoT will do with the information you report.
  • If you suspect a third party has gained unauthorised access to your DoTDirect account and it is now compromised, the following steps can be taken to recover the account: 
    • Change your DoTDirect password (and the password of any other accounts that share the same password as DoTDirect.
    • Enable two-factor authentication.
    • Check for suspicious activity in DoTDirect (such as vehicle transfers).
    • Report the incident to DoT through DoT Alert Us
    • Call the myGovID support line if DoTDirect was accessed using a myGovID digital identity. 

You can submit a report to DoT Alert Us via email, phone call or post.

Information to provide in your report

DoT requires a certain amount of information before being able to commence an investigation, so it is important the department is provided with as much information as possible. Useful information depends on the nature of the suspicious activity. You can add supporting documents and/or photographs as an attachment to an email to DoT Alert Us.

Reporting an individual

If your allegation relates to an individual you will need to supply as much information as possible. The list below provides the types of details to provide about the individual.

  • Name (including any aliases or nicknames).
  • Age or date of birth.
  • Physical appearance (height, build, nationality, visible tattoos, hair colour, etc.).
  • Telephone numbers (home, work and mobile).
  • Home address.
  • Work address or where they work.
  • Email address.
  • Social media accounts (Facebook and Twitter for example).
  • The reason why you believe the person is acting suspiciously or unlawfully - include details of any incidents.
  • Supporting documents, screenshots and/or photographs.

Reporting a business, employer or organisation

If your allegation relates to a business, employer or organisation you need to supply as much information as possible. The list below provides the types of details to provide about the business, employer or organisation.

  • Business name (registered and trading).
  • The name of the business owner, employer.
  • Type of business.
  • Street address and phone number.
  • Email and website addresses.
  • Social media user accounts (Facebook and Twitter for example).
  • The reason why you think the business/employer/organisation is of concern.
  • Supporting documents, screenshots and/or photographs. 

What DoT does with the information you provide

All reports we receive are acted on, so there is no need to send us further copies of the same report. For privacy reasons, no information can be provided to you on the progress or outcome of our investigations.

Sometimes the information we are provided is too general to investigate, however it can still help us to identify fraud trends, high-risk activities and issues that should be monitored.

We only collect information relevant for the investigation of matters relating to Western Australian legislation dealing with DoT services.

Information that should be provided to other authorities

If the information you are reporting does not relate to DoT Services, other authorities exist that might be able to investigate the matter you want to report. 

Issues relating to Motor Vehicle Dealers

These matters should be reported to Consumer Protection WA.

Issues relating to fraud, traffic offences or criminal activities

These matters should be reported to Western Australia Police on 131 444.

Issues relating to identity fraud

If you have concerns about your identity or related cyber security, you can contact IDCARE, Australia’s national identity and cyber support community service. IDCARE have expert Case Managers who can work with customers in addressing concerns in relation to personal information risks and any instances where information may have been misused. IDCARE’s services are free of charge.