Customer enquiries
Customer Contact Centre
Operating hours: 7am and 6pm
Monday to Friday (excluding public holidays)
Please note: Driver and Vehicle Services centres and regional DoT offices cannot be contacted directly. Instead, enquiries need to come through our contact centre.
Calling from overseas?
Customer Contact Centre
contact.centre@transport.wa.gov.au
Staff will endeavour to reply to emails as soon as possible during operating hours:
7am - 6pm, Monday to Friday (excluding public holidays).
There are two different postal addresses that you can send your enquiries through to.
P.O. Box R1290, Perth WA 6844
For Driver and Vehicle Services related enquiries.
P.O. Box C102, Perth WA 6839
For all other enquiries.
1300 669 995
Our Customer Contact Centre is also available via fax using the above number.
Payments
Payments can be made over the phone with this service available 24 hours a day. Operators will be on hand to assist from 7am to 6pm Monday to Friday (excluding public holidays).
Payments can also be made online.
Payments (phone)
Payments (online)
Translation and accessibility
Translator required
Assistance is available for people who do not speak English. Please phone our Customer Contact Centre on 13 11 56 to request an interpreter for your language.
National Relay Service
If you are deaf, hard of hearing or have difficulty communicating verbally, you can contact the National Relay Service (NRS) on 13 36 77. The NRS is an Australian-wide telephone service available at no charge.
Other reasons to get in touch
Alert us
The DoT Alert Us phone and email contact has been established to provide an avenue for customers and members of the community to report suspicious, unethical or corrupt behaviour relating to any DoT services and business activities.
You can call 1300 040 456 or email alertus@transport.wa.gov.au to alert get in touch.
For more information, visit the Alert us page.
Media enquiries (for journalists only)
Please call: 0438 999 196 or email: media@transport.wa.gov.au
Media enquiries called through to this number on the weekends and WA public holidays will only be accessed between the hours of 11am and 1pm.
Specialised support
For specialised support and contact information, please select an option below.
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Visit the Reporting offences page for more information on how to submit a report for issues relating to a passenger transport service.
Commercial Goods Vehicle Licences
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Owner-drivers
Air Services
Air Services in Western Australia, including regulation of RPT air services, closed charter operations, and aircraft licences.
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Aviation Infrastructure
Aviation Infrastructure in Western Australia, including the Regional Airports Development Scheme (RADS).
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