Transcript
[Text on a blue screen: Resetting your password. DoTDirect.]
[Music]
[Visual: The viewer is taken through a series of animated screenshots of each page mentioned by the Narrator. Specific areas of text on the page are highlighted in marron, sample text is used to fill in form fields, and buttons and checkboxes are circled in red.]
Narrator: On the DoTDirect login page, click the Forgot Password link under the Password field.
Enter your username and date of birth, then click Reset Password.
[Visual: A pop-up with an animated envelope and a sample email framed on blue circular background. A sample password and link is circled.]
Narrator: If the information you have provided matches Transport's records, a temporary password will be sent to the email address associated with your account.
Copy or write down the temporary password, then click the link provided in the email to return to the DotDirect login page.
[Visual: The animation continues with DoTDirect screenshots as narrated.]
Narrator: Enter your username and the temporary password, then click Log In.
You will then be required to create a new password.
Type the temporary password into the Current Password field, then set a new password of your choice.
Your new password must be at least 14 characters long and include at least one uppercase letter, one lowercase letter, and a numeric digit.
You also have the option of using a special character.
Once you have done this, click the Set Password button. Now you have set a new password.
You will be required to complete the two-factor authentication process to authenticate the change.
[Visual: A pop-up of a mobile phone and a sample six-digit number 132456 is framed on a blue circular background. The animation continues with DoTDirect screenshots as narrated.]
Narrator: An SMS containing a six-digit code will be sent to the mobile phone number linked to your DotDirect account.
Once you have received this code, type it into the field provided, then click the Verify button.
You have now successfully changed your DoTDirect password.
[Text on a blue screen: Government of Western Australia Department of Transport and Major Infrastructure logo. For more information, visit: transport.wa.gov.au ]
End of transcript
