Social media

The Department of Transport (DoT) embraces social media as a valuable communication tool in the promotion, development, implementation, and delivery of relevant and timely information.

We support open dialogue and relevant discussion regarding topics presented across our social media platforms. 

Interacting

When interacting with our social media channels, you agree to adhere to the following criteria:

• Participate with the intention of adding value to, or benefitting from the experience of using DoT services. This includes, but is not limited to:
  • Helping you and other DoT customers better navigate our services.
  • Contributing directly or indirectly to improving DoT’s services. 
  • Helping DoT employees and/or stakeholders identify and solve current or potential issues.
  • Adding to building a sense of belonging, acceptance, and community.
• Engage with the intent of being fair, truthful, and accurate. 
• Respect other people's reputations and opinions, especially when highlighting someone else's error or misinterpretation.
• Remember that social media updates from DoT are written by Department employees and are a trustworthy source of information.
• You grant DoT and its affiliates the right to use and post share content without any legal or monetary obligation to the author.
• You agree with the Terms and Conditions of the social media platform, which grants certain rights to that service.

Do not:

• Post inaccurate, misleading, or inappropriate statements about DoT, its services or people. 
• Spam others. This makes it difficult to have a real conversation.
• Use language containing expletives or hate speech.
• Write (or include attachments) that are racist, discriminatory, offensive, abusive, threatening, harassing, false, misleading, defamatory, or unlawful.
• Use copyrighted material without the owner's permission.
• Use DoT’s online properties for self-promotion or commercial gain.
• Compromise a person’s privacy or personal details. 
• Include personal or sensitive information such as your driver’s licence number, vehicle registration details, home address, phone number in your post or comment.

DoT will remove any post, image or comment that we deem to be breaking the House Rules and maintain the right to report or block any user that breaks the rules.

If you follow us online, we will not necessarily follow you back. Being followed by DoT does not imply endorsement of any kind.

The opinions of individuals, organisations or businesses that posted content shared by DoT, do not necessarily reflect the opinions of the Department.

Posts that mention, share or link to DoT social media channels do not necessarily reflect the opinions of the Department, nor does the Department confirm their accuracy. 

Comment moderation

All DoT online properties are monitored during normal business hours, 8am to 5pm Monday to Friday. We will join the conversation where reasonable.

Content sharing

All online content produced by DoT is owned by the department and protected by copyright. 

You are encouraged to share our content, ensuring that you credit the Department of Transport as the source. This can be done by including the official DoT social media handle for the profile you are sharing. Do not manipulate or change the purpose and meaning behind the shared content. 

Record keeping

We keep record of all content posted to our social media profiles, including audience comments, attachments or other types of engagement. 

Hours of operation

DoT social media channels are monitored 8am to 5pm, Monday to Friday excluding public holidays. 

Where required, we endeavour to respond to you within 3 business days.

Our social media channels

We connect with and create a community through inspiring, timely and valuable transport related content via the below profiles:

• TransportWA Facebook
• TransportWA X (formerly Twitter)
• TransportWA YouTube
• DoT Learner Driver Instagram
• Department of Transport WA LinkedIn
• Other DoT profiles include: 
  • Marine Safety WA Facebook
  • Your Move Facebook
  • Your Move Instagram

Changes to this Statement

DoT will occasionally update the House Rules statement to reflect company and customer feedback. We encourage you to periodically review this statement.

Contacting us

Your feedback is important to us. If you have any feedback or complaints please visit the Feedback and complaints page on our website or contact 13 11 56 to speak with a customer service officer.