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PTSS pilot for passengers
This section provides information and guidance for passengers about the PTSS pilot.
The PTSS pilot aims to test the new PTSS system before it is fully rolled out by March 2025. The initial 2-week pilot will run from Monday 2 to Friday 13 December 2024 (inclusive). Expansion of PTSS is expected to commence from late January 2025.
A small group of taxi drivers from Black & White Cabs will help the Department of Transport (DoT) test the PTSS system during the initial pilot phase. These drivers will be able to accept journeys using PTSS pilot cards or TUSS vouchers. Drivers who are not involved in the pilot will only be able to accept TUSS vouchers.
What does the pilot card look like
As the pilot is intended to test the new PTSS systems, the card you will use during the pilot looks different to the official PTSS card you will receive in 2025.
Your PTSS pilot card will include the following details:
- the words ‘Passenger Transport Subsidy Scheme’, ‘Western Australia’, ‘Department of Transport’ and ‘Pilot’;
- your given name and surname;
- your participant number;
- pilot card number;
- pilot card expiry date;
- subsidy type;
- a photo of you;
- the letters “PTSS” in braille and a round notch cut out of the bottom right side, to assist people with vision impairment to locate the card.
What will happen on a pilot journey
The below steps outline the process on a PTSS pilot journey.
- Before the journey begins, present your PTSS pilot card to the taxi driver.
- The driver will scan the PTSS pilot card to ensure your subsidy is applied to the journey.
- The PTSS mobile app will calculate the subsidy and fare amounts.
- At the conclusion of your journey, the driver will scan your PTSS pilot card again.
- Finally, you will pay the driver the amount owing.
Your responsibilities
When you use your PTSS pilot card, you agree to:
- follow the terms and conditions outlined in the PTSS Participant Guidelines below;
- not sell, exchange, lend or give away your PTSS pilot card;
- be responsible for keeping your PTSS pilot card safe and will not leave it with a taxi driver or other person; and
- report your PTSS pilot card to DoT if it is lost or stolen.
Note: incorrect use of your PTSS pilot card may lead to administrative or legal consequences.
How to provide feedback
At the conclusion of the pilot, DoT will contact pilot participants to provide feedback about their overall experiences using the new PTSS system.
If you have feedback you would like to share during the pilot, you can call 13 11 56 or email tussupdates@transport.wa.gov.au.
Where to get help
If you require support, please contact the Department of Transport:
- call us at 13 11 56; or
- email us at tussupdates@transport.wa.gov.au
FAQs for pilot passengers
What do I do if I am travelling interstate during the pilot?
During the PTSS pilot, subsidised travel while interstate will continue to use the TUSS system. You will still need to request interstate vouchers from DoT, and present these to your taxi driver along with your TUSS card. You won’t be able to present your pilot participant card interstate.
What will happen at the conclusion of the 2-week pilot?
A DoT representative will contact you directly with next steps.
What taxis can I use my PTSS pilot card in?
There are a limited number of drivers associated with Black & White Cabs that are involved in the pilot. Only the taxis involved in the pilot will be able to accept your PTSS pilot card. DoT advises you bring your both your PTSS pilot card, and your TUSS card and vouchers with you, to ensure you are able to claim your subsidy.