Learn&Log FAQs

No, you need to create a new password in DoTDirect and enable 2FA prior to logging into Learn&Log using the new password. Visit the Log in and register with DoTDirect page for more information.

Yes, for security purposes you'll be logged out of the Learn&Log service automatically at midnight 9 days after your last login. You'll need to log in again with your DoTDirect credentials to continue using Learn&Log. 

You won't be logged out of the ServiceWA app and will only have to log into your DoTDirect account again to access the Learn&Log service. 

Your DoTDirect username and password are the login details linked to your DoTDirect account.

If you’ve forgotten your DoTDirect username and password, click on 'Forgot your username/password' to reset your password.

If you don’t have a DoTDirect account, please tap 'Don’t have a DoTDirect account?' in Learn&Log to create an account, or alternatively just head to the DoTDirect home page.

No, you must have your own ServiceWA account and myID to a standard level strength. 

Please note that your myID (Digital ID) and DoTDirect account must belong to the same individual. 

Multi-Factor Authentication (MFA) is required to access all DoTDirect accounts to add an extra layer of security. This error message appears if you have not yet set up MFA on your DoTDirect account. Please click on “Set up MFA” to follow steps to set up your multi-factor authentication.

All successfully submitted and saved trip data is held by Learn&Log and should be restored when you download the ServiceWA app and log in using your myID and DoTDirect credentials on a new device. 

Ensure you have internet connectivity enabled and all unsubmitted trips are submitted before changing to a new phone.

You may pause the trip by selecting the yellow pause button and restart by selecting the same button.

Click on the red button with the square icon to end a trip. You will be prompted with “Finished your trip?”. Click on 'Finish trip' and you will be shown a summary of your trip details to confirm.

You can include optional details such as driving conditions and activities you practised to unlock achievements and track progress. Once confirmed, tap 'Sign & submit' and have your supervising driver sign the screen. You will then be shown a page reading “Your trip has been logged successfully” and your achievements. 

You won't be able to change any trip details after completing a submission.

If you select the cross in the top right of the screen you can abandon the trip, and it won't be recorded. This is a permanent action and can't be undone. 

Yes, you can continue to record trips until you obtain either a C class or R-E class licence. 
Once you have obtained one of those licences you won't be able to log back into the Learn&Log service. 

No, you can record trips while offline. However:

• Your driving instructor and vehicles must have been added already while you were online. 
• Trips recorded while offline won't count toward your total until you are online again, and the trip has been submitted and validated. 
• It is recommended that you are online when recording new and past trips to reduce the risk of data being lost. 

Select the stop button. On the ‘Trip details’ page, you will be able to edit the hours and reduce the time to the actual amount that you were driving for, then enter the rest of the details for the trip and submit. 

Yes. On the ‘Enter a past trip’ page. Once you have read all the supporting information, tap the yellow ‘Enter a past trip’ button at the bottom of the page. You will then be required to enter permit, vehicle, and supervisor details, as well as the trip’s start and end time. Once you have entered all the desired information, tap ‘Sign & submit’.

Learn&Log performs a range of checks andwon't allow a new trip to commence if requirements under road laws are not met. Learn&Log will provide an appropriate reason for why you can't record a trip. 

If you go to the Trips screen you will see the trip status as “incomplete” which means it hasn’t been submitted, or it may be “invalid” which means the trip was not accepted as a valid trip. When a trip is shown as “logged” the hours are included in the total hour count.

After recording your trip, you will be able to designate night hours in the trip details. Night hours can be selected as “All”, “None” or in 15-minute increments for the duration of the trip. 

On the ‘My trips’ screen you can see a list of all your previously completed journeys. Tapping a specific journey will allow you to view more information about the trip. Select ‘Delete this trip’ at the bottom of the page to delete the trip.

Note: The action can't be undone and will remove the hours from the trip totals if they have been logged.

On the ‘My trips’ screen you can see a list of all your previously completed journeys. Tapping a specific journey will allow you to view more information about the trip. Select ‘Delete the trip’ button at the bottom of the page to delete the trip.

Note: The action can't be undone and will remove the hours from the trip totals if they have been logged.

Yes. There is an option to add paper Log Book hours when you first register to use Learn&Log. If you skip this step, you can simply add paper Log Book hours later, when it's convenient to you.

To view all your previous trips, tap the ‘Trips’ tab on the bottom of the screen. You may sort and filter them using the sort and filter function in the top right of the screen. You can sort by date or trip duration, and filter by class, trip type and/or trip status. 

A step-by-step walkthrough can be found in the Learn&Log user guide.

The ‘Learn’ tab is where you can find resources and a list of achievements you can obtain while completing your trips. 

Under the ‘Resources’ tab, you will find different concepts that you will be tested on during your practical driving assessment. When you click on a concept, a pop-up screen with information on the concept appears. Once you feel confident that you've practised and understood a concept, simply slide to acknowledge it, and it will be marked as completed on the resources page. 

Please note that completing all the concepts doesn't contribute to your practical test in any way. 

When you delete a vehicle, you won't be able to assign any new trip entries to that vehicle. All previous logged trips assigned to that vehicle will still be valid. If you delete a vehicle, you may add it back again at any time by tapping the ‘Add a vehicle’ button under ‘Vehicles’ in the ‘Profile’ tab. 

You may do so by tapping the ‘Profile’ tab and then tapping ‘Supervisors’. If you are adding a licensed driving instructor, you will need to ask them for their driving instructor number. If you are adding a supervisor, you will need to ask their first name, last name, and driver’s licence number. 

An apostrophe won't work if Smart Punctuations are enabled on your iOS device (personal setting). To turn Smart Punctuations off, from the Home screen go to Settings > General > Keyboard, and then turn off the Smart Punctuations toggle. 

You can't delete a supervisor if they are the supervisor for an incomplete trip. 

To log out of the Learn&Log service, click on the ‘Profile’ tab at the bottom right of the screen, and tap ‘Log out’ at the bottom of the screen. Please note that this logs you out of Learn&Log only, and you are still logged into the ServiceWA app.