Drivers of on-demand rank or hail (OD-RH) (taxi) or on-demand charter (OD-C) passenger transport vehicles (PTVs) are required to have a driver identity document that is visible to the hirer at the time of booking or display it in the vehicle/on person.
Note: A driver identity document is not a driver’s licence or passenger transport driver (PTD) authorisation document.
These requirements do not apply to drivers for regular passenger transport (RPT), tourism passenger transport (TPT), community or courtesy services.
What to include
OD-C PTVs (includes rideshare)
For drivers of OD-C PTVs, the driver identity document must contain:
- a photograph of the driver;
- their first name; and
- the PTD authorisation number.
These requirements may already be met, for example, by driver profiles displayed to customers by app-based booking services.
See below for example driver identity documents for drivers of OD-C PTVs.
OD-RH (taxi) PTVs
For drivers of OD-RH (taxi) PTVs, the driver identity document must contain:
- a photograph of the driver;
- their first name (as it appears on their driver’s licence); and
- the PTD authorisation number.
Any printed driver identity document must be legible, with letters a minimum 1cm in width and 1cm in height.
See below for example driver identification documents for drivers of OD-RH (taxi) PTVs.
PTD authorisation numbers
PTD authorisation numbers are 6 digits long (for example, 122000).
If you held an F extension prior to 1 July 2021, your PTD authorisation may only be 5 digits long (for example, 89000).
Photograph requirements
Driver photographs must:
- be a good quality, colour gloss print;
- be a clear, focused image with no marks or 'red eye';
- have a plain white or light grey background;
- have uniform lighting (show no shadows or reflections);
- be at least 3cm wide and 3cm high; and
- be no more than 5 years old.
The photograph must be clear, meaning:
- the driver’s full face, including the edges of the face, is clearly shown looking directly at the camera;
- anything that obscures a part of the face is not included (head coverings and glasses may be worn);
- both eyes are open; and
- the driver has a neutral expression (not smiling, laughing or frowning).