Make an online enquiry

This form is to be used for Driver and Vehicle (licensing) enquiries only. For all other matters please visit the complaints and feedback page for the general form.

If you have a speech or hearing difficulty, you can contact the National Relay Service (NRS) for assistance with your call. This is an Australia-wide telephone service available at no additional charge.

To make a Voice relay call through the NRS all you need to do is: 

• Contact the NRS on 1300 555 727. 
• Ask for 131156. 
• To make a TTY relay call through the NRS all you need to do is: For TTY (Speak and Read or Type and Read):
  • Contact the NRS on 133677.
  • Ask for 131156.
• For TTY (Type and Listen):
  • Contact the NRS on 1800555677.
  • Ask for 131156.

If you require an interpreter, phone 13 11 56 and request an interpreter for your language.

The Department of Transport is committed to an accessible, fair and equitable feedback process and to improve processes and services to provide a positive customer experience. To find out more refer to our Customer Feedback Management Policy.

Please complete all relevant fields as fully as possible in order for us to best respond to your query.

If your complaint is about how a web form functions, please include as many of the following details as you can in the enquiry details area:

• The name and URL of the problem page
• The version and type of the web browser you are using e.g. Internet Explorer version 9.0.8112, Chrome version 41.0.2272.89 etc.
• The type of device you are using to access the web page e.g. PC, mobile phone etc.
• The date and time the problem occurred is also important to help us track down the issue.

Please note we will not respond to any feedback which contains sexist, racist or any other anti-social or inappropriate comments.