There are two ways to apply for the Passenger Transport Subsidy Scheme (PTSS). You can fill out:
- an online form; or
- a paper form.
Do not submit an application using both methods – this will cause delays.
Easy Read books
We have made Easy Read books to explain:
- who PTSS is for;
- what documents you need to apply for PTSS;
- how to apply for PTSS;
- how to use your PTSS card.
Before you apply
- Download and print the paper PTSS application form (ODT47).
- Take a photo of yourself that meets the PTSS photo requirements.
- Make an appointment with your medical practitioner. You are responsible for paying for your appointment.
- At your appointment, your medical practitioner will:
- Complete Part B of the PTSS application form (ODT47), providing evidence of your disability.
- Certify and sign your photo.
- Get copies of your identity and residence documents.
How to apply online
The online application form can be submitted by:
- the person applying for PTSS; or
- by someone else on behalf of the applicant.
This form must be completed in one sitting. It is not possible to save this form and complete it later.
Make sure you have all your required documents ready before you start filling out this form.
This form includes the following steps:
- Enter applicant details.
- Enter details for additional contacts and nominate your preferred contact.
- Enter details of the person who lodged the application.
- Upload documents, including:
- Part B of the application form that has been completed by your medical practitioner;
- any supporting medical information;
- your identity and residence documents;
- your photo, that has been certified and signed by your medical practitioner.
- Review and confirm your application.
We have made some resources to help you apply online for PTSS:
- read the Easy Read book; or
- read the user guide (below).
Feedback about the online form
We welcome your constructive feedback about using the PTSS online application form. Your feedback will help our software developers improve the system in the future.
Please email feedback to ondemandtransport@transport.wa.gov.au
How to apply using the paper form
If you are not able to apply online, you can use the paper form.
Follow these steps to fill out the paper form.
- Fill out Part A of the PTSS application form (ODT47) and sign the declaration.
- Make copies of your documents, including:
- Part A of the PTSS application form (completed by you or your family member, carer or support worker).
- Part B of the PTSS application form (completed by your medical practitioner).
- Your photo, certified and signed by your medical practitioner.
- Your identity and residence documents.
How to submit
This form and supporting documents can be emailed or posted to the Department of Transport and Major Infrastructure (DTMI).
Only select one way to submit your paper form and documents. Submitting by both post and email will cause delays.
To submit by email, scan your form, documents and photo (front and back) and email everything to ondemandtransport@transport.wa.gov.au.
Please try to minimise the amount of files you email to us. If possible, send your application form as a single PDF file.
You can also mail your form, documents and photo to:
Mail: On-demand Transport
GPO Box R1290
PERTH WA 6844
Assessment
Your application will be assessed by an independent occupational therapist. They will not know who you are when they check the information you shared.
The occupational therapist then gives DTMI a recommendation about the applicant’s suitability for PTSS.
We will send you a letter to tell you if your application is approved or not approved. If your application is approved, you will get your PTSS card with this letter.
You may get:
- permanent access to PTSS, due to evidence of a permanent disability; or
- temporary access to PTSS, for a specified period of 12 months or more. If you want to continue using PTSS after this time, you will need to apply again.
What am I entitled to?
Standard subsidy (50%)
For people who don’t use a wheelchair.
- 50% of the fare (up to a maximum subsidy of $25) when travelling in a conventional taxi.
Wheelchair subsidy (50% or 75%)
For people who have demonstrated they require a wheelchair.
- 50% of the fare (up to a maximum subsidy of $25) when travelling in a conventional taxi.
- 75% of the fare (up to a maximum subsidy of $35) when travelling in a wheelchair in a wheelchair accessible taxi.
Guidelines for Participants
The Passenger Transport Subsidy Scheme Guidelines for Participants outlines detailed rules for:
- people who use PTSS; and
- people who want to apply for PTSS.
FAQs
No, there are no age restrictions on who can access PTSS.
If your PTSS application is unsuccessful, DTMI will notify you via mail. The letter will contain:
- an explanation for why your application was refused, which may include;
- your PTSS application being incorrectly completed; or
- reasons you are ineligible; and
- details of next steps, including how to reapply.