Optus data breach

Find out what to do if you have been affected by the Optus data breach.

 

 

Can I still apply to change my driverís licence number?

From Thursday 2 March, if your details were compromised in the Optus cyberattack, you will be unable to change your driverís licence number.

You can still apply for a replacement driverís licence card with a new card number on the back; however, fees will apply. 

What do I need to do to replace my WA driverís licence card with a new card number?

You can apply for a replacement driverís licence card online in DoTDirect or attend a DoT transport service centre or regional agent. A fee is payable.

If attending in person you must present:

  • One form of WA Government issued photographic identity document (e.g. WA driverís licence or WA Photo Card); or
  • Primary and secondary proof of identity; and
  • Completed Application for Replacement/Certified Copy of Driverís Licence, Learnerís Permit or Learner Log Book (DL26) form.

Will replacing my driverís licence card with a new card number provide adequate protection?

Replacing a WA driverís licence card will provide you with a new card number, providing protection from unauthorised Document Verification Service (DVS) checks using the old card's information. 

This is because both the licence number and the card number are needed to pass a DVS check. A DVS check is used by institutions such as banks to verify a personís identity.

Most people who provided their information to Optus before 1 September 2022, would have only provided the driverís licence number. By itself, this number is no longer enough to complete an online identity check.

What is the difference between driverís licence number and card number?

The driverís licence number is the number printed on the front of the card. The card number is the unique number printed on the back of the card that changes each time you get a new driverís licence card issued.

Back of driver's licence card

Card number on the back of card.

Can I get my learner's permit card replaced?

Yes, you can replace your learnerís permit cards by attending a DoT transport service centre or regional agent. The same options for replacing a driverís licence apply to replacing a permit.

How can I replace my WA Photo Card?

You must attend a DoT transport service centre or regional agent and apply using the Application for Photo Card (PC1) form. A fee is payable. 

This form will need to be presented in person by the applicant with the following:

  • One form of WA Government issued photographic identity document (e.g. WA driverís licence or WA Photo Card); and
  • Primary and secondary Proof of Identity.

I applied to change my driverís licence number on or before 1 March 2023. How long will it take for my driver's licence number to be changed?

Changing driverís licence numbers has commenced and will be a staged process as DoT works through the backlog of requests. A staged approach allows DoT to support customers through the change while limiting impact to the general customer base.

Once my licence number is changed, what do I need to be aware of?

Once your driverís licence number is changed, please keep in mind the following: 

  • When using our online or phone services to transact with us you must provide your new driverís licence number. 
  • We have had to cancel any BPAY View registrations you might have held. When you receive a new bill from us you will need to re-register for BPAY View. 
  • If you supervise a learner driver, your new driverís licence number must be recorded in the learnerís Learn&Log app. 
  • You will need to provide your new driverís licence number to organisations you provided this information to (e.g. insurance agency, financial institution). 

What happens if my driverís licence number is linked to other accounts and agencies?

DoT will work with other key WA Government agencies to ensure your new driverís licence number is shared as required. 

Page last updated: Thu May 18 2023 3:30:29 PM