Welcome to DoTBot, an AI chatbot that the Department of Transport (DoT) is trialling.

DoTBot is designed to answer your questions and help you find information on our website.

Its answers are not legal advice or substitutes for professional advice.

By opening the chatbot you are agreeing to these terms:

  1. DoT cannot guarantee that the information provided by the AI chatbot is error free, complete, and appropriate for your purposes.

  2. You will verify any responses it provides before relying on it.

  3. DoT accepts no liability for any loss, damage or injury resulting from any person's use of the chatbot or reliance on its information.

    4. The chatbot may collect personal information for improving the user experience (see DoT's Privacy Policy). Please avoid sharing Personally Identifiable Information when using this chatbot.

Close
Open DoTBot
Home > About us > News and media > Department alerts > Alerts

Advice for DoT customers impacted by the Optus and Medibank data breaches

Alerts for the Department of Transport

Show all
01
Dec
2022

Information for Optus customers

DoT has put in place measures to protect customers affected by the Optus data breach.

Replacing a driver’s licence card is the quickest way for you to upgrade your protection to avoid being a victim of identity or financial crimes. An old licence card cannot be used by others for fraudulent activities online, as it will not validate in a Document Verification Service check.

For more information, visit the Identity security page.

Information for Medibank customers

Unfortunately, the Department of Transport is unable to assist those who have been impacted by the Medibank data breach. Medibank has advised that no driver’s licence information has been compromised in that breach, nor does Medibank have access to any customer medical records regarding fitness to drive that are obtained by DoT.

For the latest Medibank customer information, please visit the Medibank website.

Page last updated: Tue Jul 4 2023 9:57:38 AM